[cisco-voip] Phones not showing registered on subscriber server, 10.5.1

[Erick Bergquist]

A reboot of the other call manager servers in the cluster resolved
this problem. I had just restarted the call manager service on the
other servers but that did not clear the issue, a server reboot did.

On Tue, May 5, 2015 at 2:43 PM, Erick <erickbee at gmail.com> wrote:
> Wes,
>
> The phones show correct status on publisher and main subscriber ,  just secondary subscriber shows incorrect status.
>
> I have restarted the problem subscriber already with no change and am scheduling a window to reboot publisher and main subscriber.
>
> I have restarted ris data collector on all nodes as well.
>
> Sent from my iPhone
>
>> On May 5, 2015, at 11:01 AM, "Wes Sisk (wsisk)" <wsisk at cisco.com> wrote:
>>
>> RIS reads a shared memory segment populated by the ccm process. If no server in the cluster can see registration status when phones are registered to that sub then likely the ccm process on that node has stopped updating shared memory on that node. you can verify this with ‘utils query risdb’ from CLI on the sub.
>>
>> once that happens there’s really no way to know why/how it happened. recovery is to restart the ccm process to reinitialize shared memory.
>>
>> -Wes
>>
>> On May 4, 2015, at 4:59 PM, Erick Bergquist <erickbee at gmail.com> wrote:
>>
>> Anyone have any thoughts as to why a subscriber server would not show
>> phones registered? Everything is working fine.
>>
>> Just shows none, but if I force a phone to register to this server it
>> shows registered fine and works but then stays as Unregistered when
>> phone registers back to it's main server.
>>
>> I've restarted the server and the RIS Data Collector service on all the nodes.
>>
>> The database is synced and replicated fine cluster wide, and the utils
>> diagnose test passes all tests.
>>
>> The version is 10.5.1.10000
>>
>> Regards, Erick
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