[cisco-voip] CUCM - MOH Silence

[Roger Wiklund]

Not sure about the trace but I would start with basic config
check/troubleshooting.

Are you running unicast or multicast MOH?
Is the IP Voice Media Streaming App running on all nodes? (If yes try
restarting the service)
Is the MOH resource in the MRG/MRGL?
Are all devices using that MRGL?
Is MOH selected for your codec? (System, Service Parameters, <server>, IP
Voice Media Streaming App)
Have you uploaded a new MOH file? If so try with the default.

I would start there, or try basic ip-phone to ip-phone calls, exclude voice
gateways etc and work my way forward.

On Thu, May 14, 2015 at 10:50 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> All,
>
> So, I'm a bit rusty this year on trace analysis and I need a second
> opinion.
>
> From the below screenshot snippets out of TranslatorX, it would appear as
> though the MOH_3 gets selected, then an AuConnectRequest gets issued, and
> not but a few seconds later, I see an AuDisconnectRequest.  The caller
> experience is simply silence on the line while the call is connected (or
> not connected) to MOH.
>
> If there was another key piece of information I could look for to help
> myself understand why it disconnected so quickly, what should I look for?
> Thanks.
>
> [image: Inline image 1]
>
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>
>
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