[cisco-voip] UCCX 10.6 and axl issues

[Michele Russo (AM)]

All,

I am trying to do a fresh install of UCCX 10.6 - integrated with CUCM 10.5 SU1.  I am using the .ova and .iso files that came preloaded on the Be7000H M4 server.  2 issues:


1.      And I have a TAC Case - I see the error message: Unsupported hardware detected once I build the virtual machine and start the installation of the software.  I have used a new .ova template but the same .iso that came preloaded.  I do not have another .iso to try so we are stuck with this message.  The application will move forward with the installation though.  Any thoughts?  My TAC Case is now waiting on an update from the VM Ware team to see if there are actual hardware issues with the BE7000..I am still waiting but wanted to reach out to a broader audience to see if anyone else has experienced this.

[cid:image001.jpg at 01D09338.48165860]



2.      After bypassing this message and installing the application (UCCX 10.6) I cannot move beyond the first GUI configuration setting that is asking for axl provider information.  I have created the axl application user and assigned it the axl service role/permissions in addition to SuperUser permissions...the message: " Cisco Unified CM Authentication Failed because of CCMAXL Exception. Please check the logs for details.".  I have tried building a standard axl user and assigning that user SuperUser permissions and get the same error message.

Questions...could the first 'unsupported hardware' message be stopping me from setting up the application?  I also see, in CUCM, the customer has hit a licensing limit, I need to see exactly why they are out of compliance but could this be impacting moving forward with the configuration of the application?

Thanks in advance.


Michele Russo Harttree
Consultant
Dimension Dta NA
11730 Plaza America Drive Suite 350
Reston, VA 20190
202-460-3965 (cell)
571-203-4007 (desk)
Michele.Russo at dimensiondata.com<mailto:Michele.Russo at dimensiondata.com>


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