[cisco-voip] transferring off-net to off-net (shows on-net external mask on target)

[Brian Meade]

Is this a blind transfer?  It may be trying to update the calling
information but failing.

Sometimes setting the Cisco CallManager Service Parameter "Display Original
Calling Number on Transfer from Cisco Unity" to "True" helps with this
situation.

On Wed, May 20, 2015 at 4:28 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

>
> We have a scenario where an off-net call is transferred to an off-net
> destination (no SNR or jabber integration) and the off-net destination
> shows the external mask of the on-net IP phone rather than the original
> calling party.
>
> So, 519-555-1111 calls our auto-attendant, transfers to x.51234 (with
> external calling mask 519-555-1234) then x51234 transfers the call to
> 519-555-2222. 519-555-1234 is what appears on the display of 519-555-2222
> .
>
> I'd like to see 519-555-1111 appear on the destination display.
>
> Any way to change this?
>
> Is there a way to change it individually, per phone, per destination? or
> is it system wide?
>
> Thanks all!
>
> Lelio
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519‐824‐4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
>
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>
>
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