[cisco-voip] UCCX Upgrade question

[Anthony Holloway]

I know there are some TAC people on this mailing list, so what's up with
the bootable image topic?  Are we not entitled to a copy, or do we have to
exchange favors in order to upgrade our customers/selves?

On Thu, May 21, 2015 at 5:45 PM NateCCIE <nateccie at gmail.com> wrote:

> TAC will get you the ISO if you ask nice/ push hard enough. Especially if
> you get a Cisco employee and not an outsource engineer.
>
> Sent from my iPhone
>
> On May 21, 2015, at 2:40 PM, Justin Steinberg <jsteinberg at gmail.com>
> wrote:
>
> that's not possible afaik
>
> On Tue, May 19, 2015 at 9:25 PM, Ryan Huff <ryanhuff at outlook.com> wrote:
>
>> I have CCX 8.5.1; I am going to 10.6.1.
>>
>> I am NOT doing an in-place upgrade. I'm having issues sourcing the .ISO
>> for their current version, so I can restore/jump upgrade it to 10.6.1 and
>> get a same version DRS to import.
>>
>> Is it possible to extract the historical reporting data *only*, and move
>> that into CUIC (CCX 10.6.1). I could be asking something ridiculous; just
>> not that versed in this area of CCX.
>>
>> Any other ideas? (in-place upgrade just isn't possible due to other
>> factors not-relevant to this question).
>>
>> Thanks,
>>
>> ryan
>>
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