[cisco-voip] Caller order when presented to hunt groups

[Nick]

Hi All

Anyone come across this scenario before?



On 26 May 2015 at 11:51, Nick <csvoip at googlemail.com> wrote:

> Fruther info on this is that the callers only lose the order of once they
> have tripped to the secondary line group, new callers ringing n thr first
> line group get answered first.
>
> Scenario as follows
>
>
> Call A arrives at HG1
>
> Call B arrives at HG1 after call A
>
> Call A is unanswered and goes to HG 2
>
> Agent answers the next call presented and is presented call B even though
> total time waiting is shorter than call A
>
>
>
> On 26 May 2015 at 10:04, Nick <csvoip at googlemail.com> wrote:
>
>> I have had a query from a customer where we have a small site with 6
>> channels BRI, single number to a hunt pilot with a hunt list contraining
>> two tiered line groups who claims that when they have multiple calls coming
>> into the hunt group if they are not answered within the 12 seconds set on
>> line group 1 and the calls trip to line group 2 when the first call is
>> answered is will not be the caller who dialled into the hunt group
>> first and the callers will randomly be presented for answer.
>>
>> Its not a sceanrio I have come across before and cannot find any
>> information on this in any documentation, so does anyone know if that is
>> workingcorrectly or if we have an issue here.
>>
>> Anyone come across anything like this before?
>>
>>
>
>
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