[cisco-voip] Caller order when presented to hunt groups

[Nick]

Fruther info on this is that the callers only lose the order of once they
have tripped to the secondary line group, new callers ringing n thr first
line group get answered first.

Scenario as follows


Call A arrives at HG1

Call B arrives at HG1 after call A

Call A is unanswered and goes to HG 2

Agent answers the next call presented and is presented call B even though
total time waiting is shorter than call A



On 26 May 2015 at 10:04, Nick <csvoip at googlemail.com> wrote:

> I have had a query from a customer where we have a small site with 6
> channels BRI, single number to a hunt pilot with a hunt list contraining
> two tiered line groups who claims that when they have multiple calls coming
> into the hunt group if they are not answered within the 12 seconds set on
> line group 1 and the calls trip to line group 2 when the first call is
> answered is will not be the caller who dialled into the hunt group
> first and the callers will randomly be presented for answer.
>
> Its not a sceanrio I have come across before and cannot find any
> information on this in any documentation, so does anyone know if that is
> workingcorrectly or if we have an issue here.
>
> Anyone come across anything like this before?
>
>
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