[cisco-voip] Jabber - auto detect server

[Ryan Huff]

Hi Aaron,


The auto-discovery feature in the Jabber client that you are speaking of uses DNS service discovery records (SRV). For the Jabber client, internally, it is looking for _cisco-uds._tcp.domain.tld (externally it would be looking for _collab-edge._tls.domain.tld). You can research the topic more at:


http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/CJAB_BK_C606D8A9_00_cisco-jabber-dns-configuration-guide/CJAB_BK_C606D8A9_00_cisco-jabber-dns-configuration-guide_chapter_010.html


If you already have the internal SRV record created per Cisco's Documentation, and it still isn't working correctly, the user's login suffix (@domain.tld) could potentially be provisioned by Cisco's cloud-based WebEx Meeting service, in which case the Jabber client will always prefer that as an authentication mechanism (unless you exclude the method in the jabber-config.xml file). The Jabber mobile clients work a little differently when it comes to preventing them to authenticate with Cisco's cloud-based WebEx Meeting service. My guess is though, if the domain were provisioned for the service, you would likely already know about it.


Beyond that, and assuming the SRV record is created correctly, the client itself may have other issues related to DNS lookups. You may try a simple client reset / clear the cache files, if you have not already. If you would like to collect the PRT logs and send them to this list I'm sure someone can look through them for you.


Hope this helps,


Ryan



________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Aaron Banks <amichaelbanks at hotmail.com>
Sent: Wednesday, November 4, 2015 10:16 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Jabber - auto detect server

I've had some trouble getting jabber to auto detect the IM&P server.  Every time a new user signs in, they have to put in the IP of the server.  Anyone have tricks to offer to avoid using the IP or FQDN?
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