[cisco-voip] called party hears music on hold

[Wes Sisk (wsisk)]

I tracked one of these down once several years back:

a calls b
a puts call on hold
b transfers call to c
c answers and hears MoH

when a, b, and c are all phones registered on the same node/cluster this shouldn’t happen. However, if the call from a to b traverses a trunk (SIP/H.323/MGCP) then there is no “hold” state/communication/update in the signaling stream to prevent the transfer from b to c.

Just a thought.

-w

On Nov 5, 2015, at 10:57 AM, Reto Gassmann <voip at mrga.ch> wrote:

Hello Group

we have a strange problem on our UCM 10.5, that sometime happens.

If someone calls my IP Phone (7961) and I pick up the call, I hear music on hold. The caller then puts the call on hold and then gets back to the call. Now music on hold is gone and we can talk.

Has anyone had this issue before?

Regards Reto 
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