[cisco-voip] Speech Connect, Unity Con 10.5

Ed Leatherman ealeatherman at gmail.com
Tue Nov 10 08:11:47 EST 2015


Good morning!

Anyone know if it is possible somehow to modify the subsequent prompts (not
the initial greeting) in the speech connect directory handler?

I see on Ciscounitytools.com that there are some alternate greetings
available for this, and where it can be changed in cuadmin.. however I have
an internal customer interested in changing the subsequent prompts for no
matches. There seem to be two of them and they are inconsistent. Also they
refer to dialing 0 for operator and we do not have an operator to send them
to, so the concern with the customer is that the caller will think they are
going to get a live handoff when instead i'll have to send them to another
IVR application somewhere instead.

Doesn't appear to be possible but figured I'd ask in case there's a nerd
knob somewhere that I missed.

-- 
Ed Leatherman
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