[cisco-voip] CUCM Upgrade failure...

[Ryan Huff]

Also worth noting that if CCM NTP is synchronized to a Windows server (even if it shows Stratum 3 or better); that is a problem you'll need to correct as SNTP can play hell with UCOS and do some pretty weird stuff.

Thanks,

Ryan

On Nov 15, 2015, at 10:06 PM, Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>> wrote:

If the FROM CCM version was unrestricted, it would say "Unrestricted" after the version number on the "Active Master Version" line. If it does not say "Unrestricted", then it is the more common restricted version.

As to your original issue, I would start with all the usual suspects. Is the FROM CCM cluster healthy to start with; dns, ntp, replication ... etc?

>From CCM:

1.) #utils diagnose module validate_network
        (Should see Passed)

2.) #utils ntp status
        (Pub should be synchronized and Strata 3 or better)

3.) #utils dbreplication runtimestate
        (Should see 2 - Setup Completed for all nodes)

If PCD is moving the apps to a new platform/chassis, make sure the target environment can reach all the same network assets as the from environment.

Thanks,

Ryan

On Nov 15, 2015, at 9:34 PM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:

It just says the version number...

admin:show version active
Active Master Version: 8.6.2.20000-2
Active Version Installed Software Options:
cmterm-7942_7962-sccp.9-3-1ES27-rel.cop
cmterm-devicepack8.6.2.24118-1.cop
ciscocm.refresh_upgrade_v1.1.cop
ciscocm.ucmap_platformconfig.cop
ciscocm.migrate-export-v1.12.cop
admin:


Jonahan

On Sun, Nov 15, 2015 at 7:26 PM, Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>> wrote:
Did you actually dump the logs to a serial interface (curious what it shows)?

On the FROM CCM, goto the CLI of pub (or sub) and do a "show version active"; it will tell you if you have the UNREST.

Thanks,

Ryan

> On Nov 15, 2015, at 7:55 PM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:
>
> Using PCD on CUCM 10.5.2.11901 got the following error:
>
> <image.png>
>
> It seems to imply I am not matching restricted vs. unrestricted...
>
> Any easy way to find out?
>
>
>
> Jonathan
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