[cisco-voip] 8831 stuck on logo on keypad

[Jason Aarons (AM)]

sip8831.9-3-3-5 keypad shows the Cisco logo on the screen nothing else
Did a CUCM firmware upgrade to sip8831.10-3-1SR-1-NA with no luck

I can ping the phone and http to it;
Device > Phone shows Registered with Active Load sip8831.9-3-3-5
Inactive Load Failure Reason        Internal Phone Error

Not seeing any ITL Errors, can't get to Menu on screen to do a factory reset as it just shows the Cisco logo

               [7:50:29a, 10-28-15] DeviceImageDownloadFailure DeviceName=SEPAC44F2147C6A IPAddress=10.68.68.168 Method=3 FailureReason=3 Active=sip8831.9-3-3-5 Inactive=sip8831.10-3-1-16 FailedLoadId=sip8831.10-3-1SR1-1-NA Server=10.68.68.10



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