[cisco-voip] 8831 stuck on logo on keypad

[Jeremy Bresley]

On 10/28/2015 8:12 AM, Jason Aarons (AM) wrote:
>
> sip8831.9-3-3-5 keypad shows the Cisco logo on the screen nothing else
>
> Did a CUCM firmware upgrade to sip8831.10-3-1SR-1-NA with no luck
>
> I can ping the phone and http to it;
>
> Device > Phone shows Registered with Active Load sip8831.9-3-3-5
>
> Inactive Load Failure Reason Internal Phone Error
>
> Not seeing any ITL Errors, can't get to Menu on screen to do a factory 
> reset as it just shows the Cisco logo
>
>                [7:50:29a, 10-28-15] DeviceImageDownloadFailure 
> DeviceName=SEPAC44F2147C6A IPAddress=10.68.68.168 Method=3 
> FailureReason=3 Active=sip8831.9-3-3-5 Inactive=sip8831.10-3-1-16 
> FailedLoadId=sip8831.10-3-1SR1-1-NA Server=10.68.68.10
>
>
Hardware version 3 phones?  We just ran into this last week, probably a 
little sticker on the bottom of the keypad that says it requires 10.3.1 
firmware.  Symptoms are EXACTLY what we were seeing.  Phone shows 
registered, but keypad was stuck on one of the logos (remote site, so we 
were going by what the remote hands were telling us was on the screen, 
remote control tool was showing everything was fine).

Very disappointed there isn't a field notice about this like there was 
for the 7900 V13/V14 phones that required 9.4.2 firmware to have the 
display work.  Would have kept us from wasting a couple hours 
troubleshooting the problem.

Jeremy "TheBrez" Bresley
brez at brezworks.com
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