[cisco-voip] 8831 stuck on logo on keypad

[Ryan Ratliff (rratliff)]

Steve is correct, you MUST go through the ‘9-3-3-TO-10-3-1’ load between 9-3-3-5 and 10-3-1.  If you have LSCs installed on 9-3-3-5 make sure you use the v2 interim load.

As for an FN on this issue hold tight...

-Ryan

On Oct 28, 2015, at 10:11 AM, Brokenshire, Steve <Steve.Brokenshire at nelincs.gov.uk<mailto:Steve.Brokenshire at nelincs.gov.uk>> wrote:

Yes you need to use the Interim firmware release sip8831.9-3-3-TO-10-3-1-v2,
Upgrade the system using the install/upgrade after downloading the cop file from the cisco support site

https://software.cisco.com/download/release.html?mdfid=284738433&softwareid=282074288&release=10.3(1)SR1&relind=AVAILABLE&rellifecycle=&reltype=latest

you will need to log in using your CCO

then select sip V 10 then 10.3(1)
then cmterm-8831-sip.9-3-3-TO-10-3-1-v2.k3.cop.sgn
then import this using update/upgrade option in OS

then go back to call manager and change the default file to the one for this, then issue a reset to the phone type and it will update them
Steve Brokenshire
Civic Offices
Knoll Street
Cleethorpes
DN35 8LN
Tel: 01472323968
Email: steve.brokenshire at nelincs.gov.uk<mailto:steve.brokenshire at nelincs.gov.uk>

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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: 28 October 2015 13:12
To: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: [cisco-voip] 8831 stuck on logo on keypad

sip8831.9-3-3-5 keypad shows the Cisco logo on the screen nothing else
Did a CUCM firmware upgrade to sip8831.10-3-1SR-1-NA with no luck

I can ping the phone and http to it;
Device > Phone shows Registered with Active Load sip8831.9-3-3-5
Inactive Load Failure Reason        Internal Phone Error

Not seeing any ITL Errors, can't get to Menu on screen to do a factory reset as it just shows the Cisco logo

               [7:50:29a, 10-28-15] DeviceImageDownloadFailure DeviceName=SEPAC44F2147C6A IPAddress=10.68.68.168 Method=3 FailureReason=3 Active=sip8831.9-3-3-5 Inactive=sip8831.10-3-1-16 FailedLoadId=sip8831.10-3-1SR1-1-NA Server=10.68.68.10







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