[cisco-voip] UCx 9 - email notifications

[Daniel Pagan]

Accomplish this with the Accept and Relay option for user message actions for VM1 and specify VM2’s SMTP address. This should keep the message available for VM1 while forwarding a copy to VM2. You’ll need to setup CUC with a SMTP smart host in order to relay messages, and will likely need to make changes to ensure SMTP connections are accepted from your Unity Connection server but I can’t provide much assistance on Office 365. Keep in mind this solution *won’t* provide any MWI or TUI feedback for VM1 when VM2 reads/deletes the message or marks it unread.

As for the DL question, two things I can think of…


1.       Configure VM1 to Accept and Relay to a SMTP address that resolves to a distribution list in Office 365 instead of going directly to VM2.



Or


2.       Design the call flow so that voicemail calls to VM1 are *not* routed to a VM1 user and greeting, but rather to a Call Handler with message delivery to a Distribution List. This Call Handler’s greeting sounds like VM1 (have the user record the greeting), but it sends all messages to a DL where the VM1 user account is also a member. There’s a few ways to set this up, and it’s far from perfect, but it’s one way to accomplish this.

Depending on the privacy requirements of VM1, you a 3rd option might be to configure a 2nd extension on VM2’s phone in CUCM and then add this new extension as an alternate extension to the CUC user account for VM1. This allows VM2 to dial into CUC and access VM1’s mailbox. For MWI, just add a 2nd MWI extension for VM1 referencing the new line you added for VM2’s IP phone. I know this doesn’t give a voicemail attachment to VM2 user, but I figured the outcome this provides might meet the requirements of the user.

Dan


From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of abbas Wali
Sent: Wednesday, September 09, 2015 10:57 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCx 9 - email notifications

Hi all,
basic question

how to send email notifications (O365 is setup already) to another subscriber who already has got their own VM box.
so e.g.
VM1: 12345
VM2: 98765
both are setup with mailbox. VM1 when receives a VM, needs to send notification via email to VM2 email box with the attachment.

​also, VM1 receives VM and can send it to a group of users's email
I have tried to create a system Distribution list and add the memebers into it but then how to link VM1 to that DL?
thanks ​

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