[cisco-voip] UCCX 9 EM agents cant login

[abbas wali]

Hi all, 

 

Urgent issue here.

 

Ext Mob. Enabled agents cant login. Getting "Login failed due to a
configuration error with your phone and JTAPI or UCM. Contact your admin.."

 

The users profile is in the controlled list for RM application user. 

 

The phone they are loggin in - is used by other agents with their profiles
and they can get through. 

 

Not sure what else I can check. 

 

Please help !!

 

Thanks 

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