[cisco-voip] UCCX 9 EM agents cant login

[Ryan Huff]

Since you mention using extension mobility ....

When the Agent logs in with their Ex. mobility profile, does the DN happen to be on another IP phone? The only way to "share" an ACD extension between multiple devices is to 
assign it to a Device Profile exclusively and then login using Extension
 Mobility to whatever device they wish to use.


Thanks,

Ryan

From: abbaseo at gmail.com
To: cisco-voip at puck.nether.net
Date: Tue, 15 Sep 2015 13:54:13 +0100
Subject: [cisco-voip] UCCX 9 EM agents cant login

Hi all,  Urgent issue here. Ext Mob. Enabled agents cant login. Getting “Login failed due to a  configuration error with your phone and JTAPI or UCM. Contact your admin..” The users profile is in the controlled list for RM application user.  The phone they are loggin in – is used by other agents with their profiles and they can get through.  Not sure what else I can check.  Please help !! Thanks 
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