[cisco-voip] Additional historical reports available on CCO

Fri Apr 8 10:44:23 EDT 2016

Hmm i'll try the other ones - both reason code reports resulted in the same
errors. I tried the second one using CUIC as the data source just to see if
it made a difference. Thats the same type of error that i got though.
Trying to find out if TAC will support these or not also.

On Fri, Apr 8, 2016 at 10:42 AM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Update:  After importing all reports, I can only run two of the five:
>
>    1. All Agent Fields Report - GOOD
>    2. Contact Service Queue Activity by Window Duration - Database status
>    Failed
>    3. CSQ All Fields Report - Database status Failed
>    4. Reason Code Report by Agent Grouping - GOOD (This was
>    coincidentally the first one I imported)
>    5. Reason Code Report by Reason Code Grouping -  - Database status
>    Failed
>
> As one example of the error output from a failed run is:
>
> *Error information:*
> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDbException: DbException:
> CuicDataSourceServiceManagerImpl.getDataSet() { Nested SQLException;
> SQLState: IX000 Vendor code: -313 Message: Not owner of table. } at
> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:952)
> at
> com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.executeQueryUsingDatasetBuilder(CuicReportEngineWorker.java:80)
> at
> com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.runReport(CuicReportEngineWorker.java:37)
> at com.cisco.ccbu.cuic.businesslogic.enginebase.Worker.run(Worker.java:329)
> at
> com.cisco.ccbu.infra.threads.InstrumentedRunnable.run(InstrumentedRunnable.java:92)
> at
> java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
> at
> java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
> at java.lang.Thread.run(Thread.java:724) at
> com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164)
> Caused by: java.sql.SQLException: Not owner of table. at
> com.informix.jdbc.IfxSqli.a(IfxSqli.java:3643) at
> com.informix.jdbc.IfxSqli.E(IfxSqli.java:3974) at
> com.informix.jdbc.IfxSqli.dispatchMsg(IfxSqli.java:2695) at
> com.informix.jdbc.IfxSqli.receiveMessage(IfxSqli.java:2611) at
> com.informix.jdbc.IfxSqli.a(IfxSqli.java:1830) at
> com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1768) at
> com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1699) at
> com.informix.jdbc.IfxResultSet.a(IfxResultSet.java:210) at
> com.informix.jdbc.IfxStatement.executeQueryImpl(IfxStatement.java:1237) at
> com.informix.jdbc.IfxPreparedStatement.executeQuery(IfxPreparedStatement.java:401)
> at
> com.informix.jdbc.IfxCallableStatement.executeQuery(IfxCallableStatement.java:241)
> at
> com.mchange.v2.c3p0.impl.NewProxyCallableStatement.executeQuery(NewProxyCallableStatement.java:2131)
> at
> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.executeAndLoadDataset(CuicDataSourceServiceManagerImpl.java:1072)
> at
> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:938)
> ... 8 more Caused by: java.sql.SQLException at
> com.informix.util.IfxErrMsg.getSQLException(IfxErrMsg.java:413) at
> com.informix.jdbc.IfxSqli.E(IfxSqli.java:3979) ... 20 more
>
> On Fri, Apr 8, 2016 at 9:30 AM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> I'm only just seeing this now for the first time, and so, I just tried to
>> import one report, and so far it worked for me.  I'll try the rest in a
>> moment, but for now...
>>
>> Here's what I have, and what I did.
>>
>> My UCCX is 10.6.1.11001-31
>>
>>    1. Downloaded CCX_NEWREPORTS.zip from http://www.cisco.com/
>>    2. Extracted CCX_NEWREPORTS.zip to folder CCX_NEWREPORTS
>>    3. Opened the Import Guide MS Word document from within the ZIP
>>    archive and began reading the instructions to import the first report
>>    4. Downloaded AGS Server Studio from
>>    http://www.serverstudio.com/downloads/
>>    5. Followed AGS instructions to install and register the product
>>    6. Logged into UCCX App Admin and set the password for the Historical
>>    Reporting User (uccxhruser) under Tools > Password Management
>>    7. Entered the connections details for UCCX into AGS Server Studio
>>    per this guide
>>    <http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html#UCCX_TK_B927C100_00>
>>    8. Now I'm connected to UCCX DB, and I can see the DB details in AGS
>>    Server Studio
>>    9. I expand Databases on the left, then right click the db_cra
>>    database and select New > SQL Editor
>>    10. I open the .sql commands in Notepad++ for the first report in the
>>    file from the ZIP archived CCX_NEWREPORTS\Report Stored
>>    Procedures\sp_reasoncode_agent_grouping.sql
>>    11. Copy those commands from Notepad++ and paste them into the SQL
>>    Editor pane in AGS Server Studio
>>    12. Click the Execute button (Green Arrow in Tools Bar) Or you can
>>    press CTRL+E
>>    13. Scroll through output in bottom pane and check for errors, I saw
>>    none
>>    14. Logged into CUIC as application administrator
>>    15. Created a new folder under the Reports folder and named it
>>    "Non-Stock"
>>    16. Clicked Import Reports button at top of Reports page
>>    17. Clicked Browse to open the report definition for the report I'm
>>    importing CCX_NEWREPORTS\Report Templates\New Reports\Reason Code Report by
>>    Agent Grouping.zip
>>    18. Selected the "Non-Stock" folder as the Save To folder and clicked
>>    Import
>>    19. Got an error about needing to pick data sources, so I picked UCCX
>>    as the data source for both the definition and the value lists, then
>>    clicked Import again
>>    20. I now see a new folder under the folder "Non-Stock" for the
>>    report I just imported
>>    21. Within that new folder, which is the name of the report "Reason
>>    Code Report by Agent Grouping" the report itself is in there, with the same
>>    name "Reason Code Report by Agent Grouping" (Nesting is good right?)
>>    22. I click the new report, set some filter, run it and bam, I have a
>>    new report
>>
>> The hardest part was obtaining, installing, registering, and configuring
>> AGS Server Studio to connect to the UCCX database.  With that done, I can
>> start on step 9 for the remainder of the reports.
>>
>> On Fri, Apr 8, 2016 at 8:30 AM, Ed Leatherman <ealeatherman at gmail.com>
>> wrote:
>>
>>> Good morning,
>>>
>>> It was pointed out to me that there were a handful of new historical
>>> reports for UCCX/CUIC 10.6/11 up for download on CCO in the downloads
>>> section. Others might be interested also.
>>>
>>> Anyone try these out? I added in the Reason Code Report by agent (added
>>> SP and template OK) but I just get a Dataset status is Failed (Database
>>> error) and then a big pile of java error that makes no sense to me. I'm
>>> importing the report as the appadmin user account so that I can import it
>>> into the stock reports folder for my internal customers and change
>>> permissions on it so they can all access it.
>>> Thanks!
>>>
>>> --
>>> Ed Leatherman
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>

-- 
Ed Leatherman
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