[cisco-voip] Additional historical reports available on CCO

Fri Apr 8 11:14:38 EDT 2016

Update: I rebooted my UCCX to see if that helped, and now I cannot run
the Reason Code Report by Agent Grouping report, as it fails with the same
database error.  So, it got worse.

On Fri, Apr 8, 2016 at 9:44 AM, Ed Leatherman <ealeatherman at gmail.com>
wrote:

> Hmm i'll try the other ones - both reason code reports resulted in the
> same errors. I tried the second one using CUIC as the data source just to
> see if it made a difference. Thats the same type of error that i got
> though. Trying to find out if TAC will support these or not also.
>
> On Fri, Apr 8, 2016 at 10:42 AM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> Update:  After importing all reports, I can only run two of the five:
>>
>>    1. All Agent Fields Report - GOOD
>>    2. Contact Service Queue Activity by Window Duration - Database
>>    status Failed
>>    3. CSQ All Fields Report - Database status Failed
>>    4. Reason Code Report by Agent Grouping - GOOD (This was
>>    coincidentally the first one I imported)
>>    5. Reason Code Report by Reason Code Grouping -  - Database status
>>    Failed
>>
>> As one example of the error output from a failed run is:
>>
>> *Error information:*
>> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDbException:
>> DbException: CuicDataSourceServiceManagerImpl.getDataSet() { Nested
>> SQLException; SQLState: IX000 Vendor code: -313 Message: Not owner of
>> table. } at
>> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:952)
>> at
>> com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.executeQueryUsingDatasetBuilder(CuicReportEngineWorker.java:80)
>> at
>> com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.runReport(CuicReportEngineWorker.java:37)
>> at com.cisco.ccbu.cuic.businesslogic.enginebase.Worker.run(Worker.java:329)
>> at
>> com.cisco.ccbu.infra.threads.InstrumentedRunnable.run(InstrumentedRunnable.java:92)
>> at
>> java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
>> at
>> java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
>> at java.lang.Thread.run(Thread.java:724) at
>> com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164)
>> Caused by: java.sql.SQLException: Not owner of table. at
>> com.informix.jdbc.IfxSqli.a(IfxSqli.java:3643) at
>> com.informix.jdbc.IfxSqli.E(IfxSqli.java:3974) at
>> com.informix.jdbc.IfxSqli.dispatchMsg(IfxSqli.java:2695) at
>> com.informix.jdbc.IfxSqli.receiveMessage(IfxSqli.java:2611) at
>> com.informix.jdbc.IfxSqli.a(IfxSqli.java:1830) at
>> com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1768) at
>> com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1699) at
>> com.informix.jdbc.IfxResultSet.a(IfxResultSet.java:210) at
>> com.informix.jdbc.IfxStatement.executeQueryImpl(IfxStatement.java:1237) at
>> com.informix.jdbc.IfxPreparedStatement.executeQuery(IfxPreparedStatement.java:401)
>> at
>> com.informix.jdbc.IfxCallableStatement.executeQuery(IfxCallableStatement.java:241)
>> at
>> com.mchange.v2.c3p0.impl.NewProxyCallableStatement.executeQuery(NewProxyCallableStatement.java:2131)
>> at
>> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.executeAndLoadDataset(CuicDataSourceServiceManagerImpl.java:1072)
>> at
>> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:938)
>> ... 8 more Caused by: java.sql.SQLException at
>> com.informix.util.IfxErrMsg.getSQLException(IfxErrMsg.java:413) at
>> com.informix.jdbc.IfxSqli.E(IfxSqli.java:3979) ... 20 more
>>
>> On Fri, Apr 8, 2016 at 9:30 AM, Anthony Holloway <
>> avholloway+cisco-voip at gmail.com> wrote:
>>
>>> I'm only just seeing this now for the first time, and so, I just tried
>>> to import one report, and so far it worked for me.  I'll try the rest in a
>>> moment, but for now...
>>>
>>> Here's what I have, and what I did.
>>>
>>> My UCCX is 10.6.1.11001-31
>>>
>>>    1. Downloaded CCX_NEWREPORTS.zip from http://www.cisco.com/
>>>    2. Extracted CCX_NEWREPORTS.zip to folder CCX_NEWREPORTS
>>>    3. Opened the Import Guide MS Word document from within the ZIP
>>>    archive and began reading the instructions to import the first report
>>>    4. Downloaded AGS Server Studio from
>>>    http://www.serverstudio.com/downloads/
>>>    5. Followed AGS instructions to install and register the product
>>>    6. Logged into UCCX App Admin and set the password for the
>>>    Historical Reporting User (uccxhruser) under Tools > Password Management
>>>    7. Entered the connections details for UCCX into AGS Server Studio
>>>    per this guide
>>>    <http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html#UCCX_TK_B927C100_00>
>>>    8. Now I'm connected to UCCX DB, and I can see the DB details in AGS
>>>    Server Studio
>>>    9. I expand Databases on the left, then right click the db_cra
>>>    database and select New > SQL Editor
>>>    10. I open the .sql commands in Notepad++ for the first report in
>>>    the file from the ZIP archived CCX_NEWREPORTS\Report Stored
>>>    Procedures\sp_reasoncode_agent_grouping.sql
>>>    11. Copy those commands from Notepad++ and paste them into the SQL
>>>    Editor pane in AGS Server Studio
>>>    12. Click the Execute button (Green Arrow in Tools Bar) Or you can
>>>    press CTRL+E
>>>    13. Scroll through output in bottom pane and check for errors, I saw
>>>    none
>>>    14. Logged into CUIC as application administrator
>>>    15. Created a new folder under the Reports folder and named it
>>>    "Non-Stock"
>>>    16. Clicked Import Reports button at top of Reports page
>>>    17. Clicked Browse to open the report definition for the report I'm
>>>    importing CCX_NEWREPORTS\Report Templates\New Reports\Reason Code Report by
>>>    Agent Grouping.zip
>>>    18. Selected the "Non-Stock" folder as the Save To folder and
>>>    clicked Import
>>>    19. Got an error about needing to pick data sources, so I picked
>>>    UCCX as the data source for both the definition and the value lists, then
>>>    clicked Import again
>>>    20. I now see a new folder under the folder "Non-Stock" for the
>>>    report I just imported
>>>    21. Within that new folder, which is the name of the report "Reason
>>>    Code Report by Agent Grouping" the report itself is in there, with the same
>>>    name "Reason Code Report by Agent Grouping" (Nesting is good right?)
>>>    22. I click the new report, set some filter, run it and bam, I have
>>>    a new report
>>>
>>> The hardest part was obtaining, installing, registering, and configuring
>>> AGS Server Studio to connect to the UCCX database.  With that done, I can
>>> start on step 9 for the remainder of the reports.
>>>
>>> On Fri, Apr 8, 2016 at 8:30 AM, Ed Leatherman <ealeatherman at gmail.com>
>>> wrote:
>>>
>>>> Good morning,
>>>>
>>>> It was pointed out to me that there were a handful of new historical
>>>> reports for UCCX/CUIC 10.6/11 up for download on CCO in the downloads
>>>> section. Others might be interested also.
>>>>
>>>> Anyone try these out? I added in the Reason Code Report by agent (added
>>>> SP and template OK) but I just get a Dataset status is Failed (Database
>>>> error) and then a big pile of java error that makes no sense to me. I'm
>>>> importing the report as the appadmin user account so that I can import it
>>>> into the stock reports folder for my internal customers and change
>>>> permissions on it so they can all access it.
>>>> Thanks!
>>>>
>>>> --
>>>> Ed Leatherman
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>>
>>>
>>
>
>
> --
> Ed Leatherman
>
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