[cisco-voip] Additional historical reports available on CCO

Justin Steinberg jsteinberg at gmail.com
Fri Apr 8 11:16:21 EDT 2016 

those reports have the temp tables issue.   they need to be imported using
the uccxhrc user.

Which makes me really question using these reports in production since the
QA on these must have been really minimal to document that they should be
imported with uccxhruser.

On Fri, Apr 8, 2016 at 11:14 AM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Update: I rebooted my UCCX to see if that helped, and now I cannot run
> the Reason Code Report by Agent Grouping report, as it fails with the same
> database error.  So, it got worse.
>
> On Fri, Apr 8, 2016 at 9:44 AM, Ed Leatherman <ealeatherman at gmail.com>
> wrote:
>
>> Hmm i'll try the other ones - both reason code reports resulted in the
>> same errors. I tried the second one using CUIC as the data source just to
>> see if it made a difference. Thats the same type of error that i got
>> though. Trying to find out if TAC will support these or not also.
>>
>> On Fri, Apr 8, 2016 at 10:42 AM, Anthony Holloway <
>> avholloway+cisco-voip at gmail.com> wrote:
>>
>>> Update:  After importing all reports, I can only run two of the five:
>>>
>>>    1. All Agent Fields Report - GOOD
>>>    2. Contact Service Queue Activity by Window Duration - Database
>>>    status Failed
>>>    3. CSQ All Fields Report - Database status Failed
>>>    4. Reason Code Report by Agent Grouping - GOOD (This was
>>>    coincidentally the first one I imported)
>>>    5. Reason Code Report by Reason Code Grouping -  - Database status
>>>    Failed
>>>
>>> As one example of the error output from a failed run is:
>>>
>>> *Error information:*
>>> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDbException:
>>> DbException: CuicDataSourceServiceManagerImpl.getDataSet() { Nested
>>> SQLException; SQLState: IX000 Vendor code: -313 Message: Not owner of
>>> table. } at
>>> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:952)
>>> at
>>> com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.executeQueryUsingDatasetBuilder(CuicReportEngineWorker.java:80)
>>> at
>>> com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.runReport(CuicReportEngineWorker.java:37)
>>> at com.cisco.ccbu.cuic.businesslogic.enginebase.Worker.run(Worker.java:329)
>>> at
>>> com.cisco.ccbu.infra.threads.InstrumentedRunnable.run(InstrumentedRunnable.java:92)
>>> at
>>> java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
>>> at
>>> java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
>>> at java.lang.Thread.run(Thread.java:724) at
>>> com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164)
>>> Caused by: java.sql.SQLException: Not owner of table. at
>>> com.informix.jdbc.IfxSqli.a(IfxSqli.java:3643) at
>>> com.informix.jdbc.IfxSqli.E(IfxSqli.java:3974) at
>>> com.informix.jdbc.IfxSqli.dispatchMsg(IfxSqli.java:2695) at
>>> com.informix.jdbc.IfxSqli.receiveMessage(IfxSqli.java:2611) at
>>> com.informix.jdbc.IfxSqli.a(IfxSqli.java:1830) at
>>> com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1768) at
>>> com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1699) at
>>> com.informix.jdbc.IfxResultSet.a(IfxResultSet.java:210) at
>>> com.informix.jdbc.IfxStatement.executeQueryImpl(IfxStatement.java:1237) at
>>> com.informix.jdbc.IfxPreparedStatement.executeQuery(IfxPreparedStatement.java:401)
>>> at
>>> com.informix.jdbc.IfxCallableStatement.executeQuery(IfxCallableStatement.java:241)
>>> at
>>> com.mchange.v2.c3p0.impl.NewProxyCallableStatement.executeQuery(NewProxyCallableStatement.java:2131)
>>> at
>>> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.executeAndLoadDataset(CuicDataSourceServiceManagerImpl.java:1072)
>>> at
>>> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:938)
>>> ... 8 more Caused by: java.sql.SQLException at
>>> com.informix.util.IfxErrMsg.getSQLException(IfxErrMsg.java:413) at
>>> com.informix.jdbc.IfxSqli.E(IfxSqli.java:3979) ... 20 more
>>>
>>> On Fri, Apr 8, 2016 at 9:30 AM, Anthony Holloway <
>>> avholloway+cisco-voip at gmail.com> wrote:
>>>
>>>> I'm only just seeing this now for the first time, and so, I just tried
>>>> to import one report, and so far it worked for me.  I'll try the rest in a
>>>> moment, but for now...
>>>>
>>>> Here's what I have, and what I did.
>>>>
>>>> My UCCX is 10.6.1.11001-31
>>>>
>>>>    1. Downloaded CCX_NEWREPORTS.zip from http://www.cisco.com/
>>>>    2. Extracted CCX_NEWREPORTS.zip to folder CCX_NEWREPORTS
>>>>    3. Opened the Import Guide MS Word document from within the ZIP
>>>>    archive and began reading the instructions to import the first report
>>>>    4. Downloaded AGS Server Studio from
>>>>    http://www.serverstudio.com/downloads/
>>>>    5. Followed AGS instructions to install and register the product
>>>>    6. Logged into UCCX App Admin and set the password for the
>>>>    Historical Reporting User (uccxhruser) under Tools > Password Management
>>>>    7. Entered the connections details for UCCX into AGS Server Studio
>>>>    per this guide
>>>>    <http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html#UCCX_TK_B927C100_00>
>>>>    8. Now I'm connected to UCCX DB, and I can see the DB details in
>>>>    AGS Server Studio
>>>>    9. I expand Databases on the left, then right click the db_cra
>>>>    database and select New > SQL Editor
>>>>    10. I open the .sql commands in Notepad++ for the first report in
>>>>    the file from the ZIP archived CCX_NEWREPORTS\Report Stored
>>>>    Procedures\sp_reasoncode_agent_grouping.sql
>>>>    11. Copy those commands from Notepad++ and paste them into the SQL
>>>>    Editor pane in AGS Server Studio
>>>>    12. Click the Execute button (Green Arrow in Tools Bar) Or you can
>>>>    press CTRL+E
>>>>    13. Scroll through output in bottom pane and check for errors, I
>>>>    saw none
>>>>    14. Logged into CUIC as application administrator
>>>>    15. Created a new folder under the Reports folder and named it
>>>>    "Non-Stock"
>>>>    16. Clicked Import Reports button at top of Reports page
>>>>    17. Clicked Browse to open the report definition for the report I'm
>>>>    importing CCX_NEWREPORTS\Report Templates\New Reports\Reason Code Report by
>>>>    Agent Grouping.zip
>>>>    18. Selected the "Non-Stock" folder as the Save To folder and
>>>>    clicked Import
>>>>    19. Got an error about needing to pick data sources, so I picked
>>>>    UCCX as the data source for both the definition and the value lists, then
>>>>    clicked Import again
>>>>    20. I now see a new folder under the folder "Non-Stock" for the
>>>>    report I just imported
>>>>    21. Within that new folder, which is the name of the report "Reason
>>>>    Code Report by Agent Grouping" the report itself is in there, with the same
>>>>    name "Reason Code Report by Agent Grouping" (Nesting is good right?)
>>>>    22. I click the new report, set some filter, run it and bam, I have
>>>>    a new report
>>>>
>>>> The hardest part was obtaining, installing, registering, and
>>>> configuring AGS Server Studio to connect to the UCCX database.  With that
>>>> done, I can start on step 9 for the remainder of the reports.
>>>>
>>>> On Fri, Apr 8, 2016 at 8:30 AM, Ed Leatherman <ealeatherman at gmail.com>
>>>> wrote:
>>>>
>>>>> Good morning,
>>>>>
>>>>> It was pointed out to me that there were a handful of new historical
>>>>> reports for UCCX/CUIC 10.6/11 up for download on CCO in the downloads
>>>>> section. Others might be interested also.
>>>>>
>>>>> Anyone try these out? I added in the Reason Code Report by agent
>>>>> (added SP and template OK) but I just get a Dataset status is Failed
>>>>> (Database error) and then a big pile of java error that makes no sense to
>>>>> me. I'm importing the report as the appadmin user account so that I can
>>>>> import it into the stock reports folder for my internal customers and
>>>>> change permissions on it so they can all access it.
>>>>> Thanks!
>>>>>
>>>>> --
>>>>> Ed Leatherman
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>>
>>>
>>
>>
>> --
>> Ed Leatherman
>>
>
>
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