[cisco-voip] Additional historical reports available on CCO

Anthony Holloway avholloway+cisco-voip at gmail.com
Fri Apr 8 11:20:05 EDT 2016 

Defect in question: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCul06940

Funny, Ed himself just posted this defect to the list a few days ago.  ;)

On Fri, Apr 8, 2016 at 10:16 AM, Justin Steinberg <jsteinberg at gmail.com>
wrote:

> those reports have the temp tables issue.   they need to be imported using
> the uccxhrc user.
>
> Which makes me really question using these reports in production since the
> QA on these must have been really minimal to document that they should be
> imported with uccxhruser.
>
> On Fri, Apr 8, 2016 at 11:14 AM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> Update: I rebooted my UCCX to see if that helped, and now I cannot run
>> the Reason Code Report by Agent Grouping report, as it fails with the same
>> database error.  So, it got worse.
>>
>> On Fri, Apr 8, 2016 at 9:44 AM, Ed Leatherman <ealeatherman at gmail.com>
>> wrote:
>>
>>> Hmm i'll try the other ones - both reason code reports resulted in the
>>> same errors. I tried the second one using CUIC as the data source just to
>>> see if it made a difference. Thats the same type of error that i got
>>> though. Trying to find out if TAC will support these or not also.
>>>
>>> On Fri, Apr 8, 2016 at 10:42 AM, Anthony Holloway <
>>> avholloway+cisco-voip at gmail.com> wrote:
>>>
>>>> Update:  After importing all reports, I can only run two of the five:
>>>>
>>>>    1. All Agent Fields Report - GOOD
>>>>    2. Contact Service Queue Activity by Window Duration - Database
>>>>    status Failed
>>>>    3. CSQ All Fields Report - Database status Failed
>>>>    4. Reason Code Report by Agent Grouping - GOOD (This was
>>>>    coincidentally the first one I imported)
>>>>    5. Reason Code Report by Reason Code Grouping -  - Database status
>>>>    Failed
>>>>
>>>> As one example of the error output from a failed run is:
>>>>
>>>> *Error information:*
>>>> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDbException:
>>>> DbException: CuicDataSourceServiceManagerImpl.getDataSet() { Nested
>>>> SQLException; SQLState: IX000 Vendor code: -313 Message: Not owner of
>>>> table. } at
>>>> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:952)
>>>> at
>>>> com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.executeQueryUsingDatasetBuilder(CuicReportEngineWorker.java:80)
>>>> at
>>>> com.cisco.ccbu.cuic.businesslogic.engine.CuicReportEngineWorker.runReport(CuicReportEngineWorker.java:37)
>>>> at com.cisco.ccbu.cuic.businesslogic.enginebase.Worker.run(Worker.java:329)
>>>> at
>>>> com.cisco.ccbu.infra.threads.InstrumentedRunnable.run(InstrumentedRunnable.java:92)
>>>> at
>>>> java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
>>>> at
>>>> java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
>>>> at java.lang.Thread.run(Thread.java:724) at
>>>> com.cisco.ccbu.infra.threads.ThreadPoolThread.run(ThreadPoolThread.java:164)
>>>> Caused by: java.sql.SQLException: Not owner of table. at
>>>> com.informix.jdbc.IfxSqli.a(IfxSqli.java:3643) at
>>>> com.informix.jdbc.IfxSqli.E(IfxSqli.java:3974) at
>>>> com.informix.jdbc.IfxSqli.dispatchMsg(IfxSqli.java:2695) at
>>>> com.informix.jdbc.IfxSqli.receiveMessage(IfxSqli.java:2611) at
>>>> com.informix.jdbc.IfxSqli.a(IfxSqli.java:1830) at
>>>> com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1768) at
>>>> com.informix.jdbc.IfxSqli.executeStatementQuery(IfxSqli.java:1699) at
>>>> com.informix.jdbc.IfxResultSet.a(IfxResultSet.java:210) at
>>>> com.informix.jdbc.IfxStatement.executeQueryImpl(IfxStatement.java:1237) at
>>>> com.informix.jdbc.IfxPreparedStatement.executeQuery(IfxPreparedStatement.java:401)
>>>> at
>>>> com.informix.jdbc.IfxCallableStatement.executeQuery(IfxCallableStatement.java:241)
>>>> at
>>>> com.mchange.v2.c3p0.impl.NewProxyCallableStatement.executeQuery(NewProxyCallableStatement.java:2131)
>>>> at
>>>> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.executeAndLoadDataset(CuicDataSourceServiceManagerImpl.java:1072)
>>>> at
>>>> com.cisco.ccbu.cuic.businesslogic.datasource.CuicDataSourceServiceManagerImpl.getDataSetBuilder(CuicDataSourceServiceManagerImpl.java:938)
>>>> ... 8 more Caused by: java.sql.SQLException at
>>>> com.informix.util.IfxErrMsg.getSQLException(IfxErrMsg.java:413) at
>>>> com.informix.jdbc.IfxSqli.E(IfxSqli.java:3979) ... 20 more
>>>>
>>>> On Fri, Apr 8, 2016 at 9:30 AM, Anthony Holloway <
>>>> avholloway+cisco-voip at gmail.com> wrote:
>>>>
>>>>> I'm only just seeing this now for the first time, and so, I just tried
>>>>> to import one report, and so far it worked for me.  I'll try the rest in a
>>>>> moment, but for now...
>>>>>
>>>>> Here's what I have, and what I did.
>>>>>
>>>>> My UCCX is 10.6.1.11001-31
>>>>>
>>>>>    1. Downloaded CCX_NEWREPORTS.zip from http://www.cisco.com/
>>>>>    2. Extracted CCX_NEWREPORTS.zip to folder CCX_NEWREPORTS
>>>>>    3. Opened the Import Guide MS Word document from within the ZIP
>>>>>    archive and began reading the instructions to import the first report
>>>>>    4. Downloaded AGS Server Studio from
>>>>>    http://www.serverstudio.com/downloads/
>>>>>    5. Followed AGS instructions to install and register the product
>>>>>    6. Logged into UCCX App Admin and set the password for the
>>>>>    Historical Reporting User (uccxhruser) under Tools > Password Management
>>>>>    7. Entered the connections details for UCCX into AGS Server Studio
>>>>>    per this guide
>>>>>    <http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/programming/guide/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express/UCCX_BK_CFD16E30_00_cisco-unified-contact-center-express_chapter_0100.html#UCCX_TK_B927C100_00>
>>>>>    8. Now I'm connected to UCCX DB, and I can see the DB details in
>>>>>    AGS Server Studio
>>>>>    9. I expand Databases on the left, then right click the db_cra
>>>>>    database and select New > SQL Editor
>>>>>    10. I open the .sql commands in Notepad++ for the first report in
>>>>>    the file from the ZIP archived CCX_NEWREPORTS\Report Stored
>>>>>    Procedures\sp_reasoncode_agent_grouping.sql
>>>>>    11. Copy those commands from Notepad++ and paste them into the SQL
>>>>>    Editor pane in AGS Server Studio
>>>>>    12. Click the Execute button (Green Arrow in Tools Bar) Or you can
>>>>>    press CTRL+E
>>>>>    13. Scroll through output in bottom pane and check for errors, I
>>>>>    saw none
>>>>>    14. Logged into CUIC as application administrator
>>>>>    15. Created a new folder under the Reports folder and named it
>>>>>    "Non-Stock"
>>>>>    16. Clicked Import Reports button at top of Reports page
>>>>>    17. Clicked Browse to open the report definition for the report
>>>>>    I'm importing CCX_NEWREPORTS\Report Templates\New Reports\Reason Code
>>>>>    Report by Agent Grouping.zip
>>>>>    18. Selected the "Non-Stock" folder as the Save To folder and
>>>>>    clicked Import
>>>>>    19. Got an error about needing to pick data sources, so I picked
>>>>>    UCCX as the data source for both the definition and the value lists, then
>>>>>    clicked Import again
>>>>>    20. I now see a new folder under the folder "Non-Stock" for the
>>>>>    report I just imported
>>>>>    21. Within that new folder, which is the name of the report
>>>>>    "Reason Code Report by Agent Grouping" the report itself is in there, with
>>>>>    the same name "Reason Code Report by Agent Grouping" (Nesting is good
>>>>>    right?)
>>>>>    22. I click the new report, set some filter, run it and bam, I
>>>>>    have a new report
>>>>>
>>>>> The hardest part was obtaining, installing, registering, and
>>>>> configuring AGS Server Studio to connect to the UCCX database.  With that
>>>>> done, I can start on step 9 for the remainder of the reports.
>>>>>
>>>>> On Fri, Apr 8, 2016 at 8:30 AM, Ed Leatherman <ealeatherman at gmail.com>
>>>>> wrote:
>>>>>
>>>>>> Good morning,
>>>>>>
>>>>>> It was pointed out to me that there were a handful of new historical
>>>>>> reports for UCCX/CUIC 10.6/11 up for download on CCO in the downloads
>>>>>> section. Others might be interested also.
>>>>>>
>>>>>> Anyone try these out? I added in the Reason Code Report by agent
>>>>>> (added SP and template OK) but I just get a Dataset status is Failed
>>>>>> (Database error) and then a big pile of java error that makes no sense to
>>>>>> me. I'm importing the report as the appadmin user account so that I can
>>>>>> import it into the stock reports folder for my internal customers and
>>>>>> change permissions on it so they can all access it.
>>>>>> Thanks!
>>>>>>
>>>>>> --
>>>>>> Ed Leatherman
>>>>>>
>>>>>> _______________________________________________
>>>>>> cisco-voip mailing list
>>>>>> cisco-voip at puck.nether.net
>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>>
>>> --
>>> Ed Leatherman
>>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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