[cisco-voip] MWI Light UCM 8

Mon Aug 8 09:51:20 EDT 2016

I cannot find this report.  It sounds useful, if I could find it!!

On Fri, Aug 5, 2016 at 10:36 AM, Daniel Pagan <dpagan at fidelus.com> wrote:

> One of the quickest ways to determine if it’s CUC or CUCM (for MWI delay
> or failure) is to recreate a scenario where your MWI should turn on or off
> then run a “user phone login and MWI” report from CUC. The report should
> give you a timestamp for when your MWI on/off request was generated, or if
> it was generated at all. The report, while not very detailed, should give
> you a hint as to where your troubleshooting should begin. Taking this
> further…
>
>
>
> If you have a SIP integration, you can pull CCM SDL traces and search for
> the SIP NOTIFY request associated to the MWI. Search your traces for:
>
>
>
> *NOTIFY sip:**<dn>* where “dn” is your extension. Do you see a 200 OK in
> response to the NOTIFY? The Call-ID header of the NOTIFY should match the
> final response. If you don’t see a 200 OK in response to the NOTIFY, but a
> 4XX response, then your issue is the integration configuration between CUCM
> and CUC.
>
>
>
> Regardless of the integration type, you can also pull Notifier traces off
> CUC covering a failed MWI event. Search for NOTIFYQ and you should see the
> results of MWI actions for specific mailboxes. If you see Notifier sending
> a MWI event to the queue, you can reference CUC Conversation Manager traces
> for signaling to CUCM depending on the level of logging configured.
> Successful MWI actions will be logged to Notifier traces, reported by the
> queue (NOTIFYQ).
>
>
>
> Another question to consider is how many ports do you have assigned for
> dialout MWI? Any chance you have unread messages in your mailbox that is
> preventing the MWI event? Have you restarted Notifier (not that I recommend
> restarting services instead of RCA...)? Again, using the User Phone Login
> and MWI report in combination with User Message Activity report should help
> identify where the problem resides. Not the root cause of course, but
> should shed additional light on the situation at hand.
>
>
>
> Hope this helps.
>
>
>
> - Dan
>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *James Buchanan
> *Sent:* Friday, August 05, 2016 10:09 AM
> *To:* David Zhars <dzhars at gmail.com>
>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] MWI Light UCM 8
>
>
>
> I remember having to restart the Unity services back in the day. Not
> rebooting the server, but rather restarting the services. I do not remember
> which service this is, but I'd restart them all and try the resync again.
>
>
>
> On Fri, Aug 5, 2016 at 10:01 AM, David Zhars <dzhars at gmail.com> wrote:
>
> Unity.  8.0
>
> Just one Unity.  Two UCMs.  Version 8.0 as well.
>
>
>
> On Fri, Aug 5, 2016 at 10:00 AM, James Buchanan <james.buchanan2 at gmail.com>
> wrote:
>
> Are you running Unity or Unity Connection? Do you have a cluster or just a
> single server?
>
>
>
> On Fri, Aug 5, 2016 at 9:53 AM, Brian Meade <bmeade90 at vt.edu> wrote:
>
> That's only used for pulling in CUCM users via AXL.  Under the Port Group
> configuration, you want to have multiple CUCM servers listed for redundancy
> but the others are only used in the case of the primary being down.
>
>
>
> On Fri, Aug 5, 2016 at 9:40 AM, David Zhars <dzhars at gmail.com> wrote:
>
> I am wondering if it has anything to do with this:
>
> We have two UCMs and one Unity.  When I go into Unity, Telephony
> Integration, Phone System, Edit AXL Server, I only show the IP address of
> one UCM (the one currently in Standby).  Does Unity need to know about both?
>
> Dave
>
>
>
> On Wed, Aug 3, 2016 at 10:34 AM, Cannizzaro, Vince <
> Vince.Cannizzaro at hamilton.ca> wrote:
>
> David,
>
> Also if it’s Unity Connection, I’ve had some success in the past
> restarting the  Notifier service
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Charles Goldsmith
> *Sent:* August-03-16 10:05 AM
> *To:* David Zhars
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] MWI Light UCM 8
>
>
>
> David, if you are on Unity Connection, then its under Telephony
> Integrations > Phone System.  There is a button labeled Run to Synchronize
> all MWIs on this phone system.
>
>
>
> It's been many moons since I've had to touch Unity, and don't remember the
> menu system, nor do I have access to one.
>
>
>
> On Tue, Aug 2, 2016 at 7:28 PM, David Zhars <dzhars at gmail.com> wrote:
>
> Getting multiple reports from users that the MWI light is being
> mischievous....staying on when they have no messages, and not coming on
> when they do have messages.
>
> I understand there is some sort of system refresh I can do, but can't find
> it.  We use UCM and Unity 8.0
>
> This just started happening after years of perfect behavior....
>
> Dave
>
>
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