[cisco-voip] Finesse IP Phone Agent (FIPPA)

[Anthony Holloway]

In all fairness, if you configured IPPA correctly, it took would always try
to take over your screen.  I found that a lot of people did not configure
it correctly, and it caused Agents to have to go hunt for the IPPA screen
between calls.  But properly configured, it would try it's best to stay on
top of the call dialog.

Example: Notice how the IPPA screen overwrites the call dialog just after I
answer, and I didn't push any buttons to make that happen.  It was
automatic.  And then when I hang up, IPPA is there again, and I cannot, for
example, use the New Call softkey, without first closing IPPA.
https://www.youtube.com/watch?v=4QCWNbmJSlk

On Thu, Aug 11, 2016 at 11:30 AM, James Buchanan <james.buchanan2 at gmail.com>
wrote:

> Hello,
>
> Ugly according to the one customer I tried it with. Their complain was
> that there were too many pop-ups from it. For example, it was next to
> impossible to make an outbound call without first going Not Ready. You
> could exit all the pop-ups, but they'd come right back. Now, if that's what
> you really want from Finesse, it's perfectly fine. All the Reason Codes and
> Wrap Up codes work the way you'd expect. Like I said, it was just the
> excess of pop-ups for that one customer.
>
> Also, I ended up having to associate the phones with the Application User
> I created for FIPPA (and you must give it its own Application User). If you
> don't, you end up with a weird error message at the end of every call.
>
> Thanks,
>
> James
>
> On Thu, Aug 11, 2016 at 12:26 PM, Erick Wellnitz <ewellnitzvoip at gmail.com>
> wrote:
>
>> Has anyone used the Finesse IP Phone Agent yet?  Good, bad, ugly?  Does
>> it look and feel similar to legacy IPPA?
>>
>> Thanks!
>>
>> -E
>>
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>
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