[cisco-voip] Finesse IP Phone Agent (FIPPA)

[Abhiram Kramadhati (akramadh)]

Hi guys,

This has been heard loud and clear from various sources and one of the priorities is to make FIPPA screen behaviour better in the coming release. For now, there are two recommendations I can make.

  1.  If you are using 88xx phones, ensure the firmware is at least on 11-5-1-18
  2.  Ensure the Simplified New Call UI field on the phone is set to Disabled

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> on behalf of NateCCIE <nateccie at gmail.com<mailto:nateccie at gmail.com>>
Date: Friday, 12 August 2016 at 10:06 AM
To: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Finesse IP Phone Agent (FIPPA)

It sure sounds like he did configure it correctly and he does not like the behavior for non-dedicated inbound agents, where you see it as a good thing.

Not that I have a horse in the race, I have never seen or deployed FIPPA, just remaking about the similar behaviors but the difference in enjoyment of the paradigm.

Sent from my iPhone

On Aug 11, 2016, at 5:24 PM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

In all fairness, if you configured IPPA correctly, it took would always try to take over your screen.  I found that a lot of people did not configure it correctly, and it caused Agents to have to go hunt for the IPPA screen between calls.  But properly configured, it would try it's best to stay on top of the call dialog.

Example: Notice how the IPPA screen overwrites the call dialog just after I answer, and I didn't push any buttons to make that happen.  It was automatic.  And then when I hang up, IPPA is there again, and I cannot, for example, use the New Call softkey, without first closing IPPA.
https://www.youtube.com/watch?v=4QCWNbmJSlk

On Thu, Aug 11, 2016 at 11:30 AM, James Buchanan <james.buchanan2 at gmail.com<mailto:james.buchanan2 at gmail.com>> wrote:
Hello,

Ugly according to the one customer I tried it with. Their complain was that there were too many pop-ups from it. For example, it was next to impossible to make an outbound call without first going Not Ready. You could exit all the pop-ups, but they'd come right back. Now, if that's what you really want from Finesse, it's perfectly fine. All the Reason Codes and Wrap Up codes work the way you'd expect. Like I said, it was just the excess of pop-ups for that one customer.

Also, I ended up having to associate the phones with the Application User I created for FIPPA (and you must give it its own Application User). If you don't, you end up with a weird error message at the end of every call.

Thanks,

James

On Thu, Aug 11, 2016 at 12:26 PM, Erick Wellnitz <ewellnitzvoip at gmail.com<mailto:ewellnitzvoip at gmail.com>> wrote:
Has anyone used the Finesse IP Phone Agent yet?  Good, bad, ugly?  Does it look and feel similar to legacy IPPA?

Thanks!

-E

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