[cisco-voip] Finesse IP Phone Agent (FIPPA)

[James Buchanan]

Yes, actually it was configured perfectly. The customer just didn't like it.

On Thu, Aug 11, 2016 at 8:06 PM, NateCCIE <nateccie at gmail.com> wrote:

> It sure sounds like he did configure it correctly and he does not like the
> behavior for non-dedicated inbound agents, where you see it as a good
> thing.
>
> Not that I have a horse in the race, I have never seen or deployed FIPPA,
> just remaking about the similar behaviors but the difference in enjoyment
> of the paradigm.
>
> Sent from my iPhone
>
> On Aug 11, 2016, at 5:24 PM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
> In all fairness, if you configured IPPA correctly, it took would always
> try to take over your screen.  I found that a lot of people did not
> configure it correctly, and it caused Agents to have to go hunt for the
> IPPA screen between calls.  But properly configured, it would try it's best
> to stay on top of the call dialog.
>
> Example: Notice how the IPPA screen overwrites the call dialog just after
> I answer, and I didn't push any buttons to make that happen.  It was
> automatic.  And then when I hang up, IPPA is there again, and I cannot, for
> example, use the New Call softkey, without first closing IPPA.
> https://www.youtube.com/watch?v=4QCWNbmJSlk
>
> On Thu, Aug 11, 2016 at 11:30 AM, James Buchanan <
> james.buchanan2 at gmail.com> wrote:
>
>> Hello,
>>
>> Ugly according to the one customer I tried it with. Their complain was
>> that there were too many pop-ups from it. For example, it was next to
>> impossible to make an outbound call without first going Not Ready. You
>> could exit all the pop-ups, but they'd come right back. Now, if that's what
>> you really want from Finesse, it's perfectly fine. All the Reason Codes and
>> Wrap Up codes work the way you'd expect. Like I said, it was just the
>> excess of pop-ups for that one customer.
>>
>> Also, I ended up having to associate the phones with the Application User
>> I created for FIPPA (and you must give it its own Application User). If you
>> don't, you end up with a weird error message at the end of every call.
>>
>> Thanks,
>>
>> James
>>
>> On Thu, Aug 11, 2016 at 12:26 PM, Erick Wellnitz <ewellnitzvoip at gmail.com
>> > wrote:
>>
>>> Has anyone used the Finesse IP Phone Agent yet?  Good, bad, ugly?  Does
>>> it look and feel similar to legacy IPPA?
>>>
>>> Thanks!
>>>
>>> -E
>>>
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>>>
>>
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