[cisco-voip] Finesse IP Phone Agent (FIPPA)

[Anthony Holloway]

I was talking about IPPA and not FIPPA being configured correctly.

As in, if you think FIPPA is somehow worse than IPPA, then you probably
didn't use IPPA correctly, because it was always taking over the phone
screen at every turn.

On Thu, Aug 11, 2016 at 7:15 PM, James Buchanan <james.buchanan2 at gmail.com>
wrote:

> Yes, actually it was configured perfectly. The customer just didn't like
> it.
>
> On Thu, Aug 11, 2016 at 8:06 PM, NateCCIE <nateccie at gmail.com> wrote:
>
>> It sure sounds like he did configure it correctly and he does not like
>> the behavior for non-dedicated inbound agents, where you see it as a good
>> thing.
>>
>> Not that I have a horse in the race, I have never seen or deployed FIPPA,
>> just remaking about the similar behaviors but the difference in enjoyment
>> of the paradigm.
>>
>> Sent from my iPhone
>>
>> On Aug 11, 2016, at 5:24 PM, Anthony Holloway <
>> avholloway+cisco-voip at gmail.com> wrote:
>>
>> In all fairness, if you configured IPPA correctly, it took would always
>> try to take over your screen.  I found that a lot of people did not
>> configure it correctly, and it caused Agents to have to go hunt for the
>> IPPA screen between calls.  But properly configured, it would try it's best
>> to stay on top of the call dialog.
>>
>> Example: Notice how the IPPA screen overwrites the call dialog just after
>> I answer, and I didn't push any buttons to make that happen.  It was
>> automatic.  And then when I hang up, IPPA is there again, and I cannot, for
>> example, use the New Call softkey, without first closing IPPA.
>> https://www.youtube.com/watch?v=4QCWNbmJSlk
>>
>> On Thu, Aug 11, 2016 at 11:30 AM, James Buchanan <
>> james.buchanan2 at gmail.com> wrote:
>>
>>> Hello,
>>>
>>> Ugly according to the one customer I tried it with. Their complain was
>>> that there were too many pop-ups from it. For example, it was next to
>>> impossible to make an outbound call without first going Not Ready. You
>>> could exit all the pop-ups, but they'd come right back. Now, if that's what
>>> you really want from Finesse, it's perfectly fine. All the Reason Codes and
>>> Wrap Up codes work the way you'd expect. Like I said, it was just the
>>> excess of pop-ups for that one customer.
>>>
>>> Also, I ended up having to associate the phones with the Application
>>> User I created for FIPPA (and you must give it its own Application User).
>>> If you don't, you end up with a weird error message at the end of every
>>> call.
>>>
>>> Thanks,
>>>
>>> James
>>>
>>> On Thu, Aug 11, 2016 at 12:26 PM, Erick Wellnitz <
>>> ewellnitzvoip at gmail.com> wrote:
>>>
>>>> Has anyone used the Finesse IP Phone Agent yet?  Good, bad, ugly?  Does
>>>> it look and feel similar to legacy IPPA?
>>>>
>>>> Thanks!
>>>>
>>>> -E
>>>>
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>>>>
>>>
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