[cisco-voip] Finesse IP Phone Agent (FIPPA)

[James Buchanan]

Oh, I see. Unfortunately, my memory escapes me on the one time I used it 9
years ago :-).

On Thu, Aug 11, 2016 at 11:13 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> I was talking about IPPA and not FIPPA being configured correctly.
>
> As in, if you think FIPPA is somehow worse than IPPA, then you probably
> didn't use IPPA correctly, because it was always taking over the phone
> screen at every turn.
>
> On Thu, Aug 11, 2016 at 7:15 PM, James Buchanan <james.buchanan2 at gmail.com
> > wrote:
>
>> Yes, actually it was configured perfectly. The customer just didn't like
>> it.
>>
>> On Thu, Aug 11, 2016 at 8:06 PM, NateCCIE <nateccie at gmail.com> wrote:
>>
>>> It sure sounds like he did configure it correctly and he does not like
>>> the behavior for non-dedicated inbound agents, where you see it as a good
>>> thing.
>>>
>>> Not that I have a horse in the race, I have never seen or deployed
>>> FIPPA, just remaking about the similar behaviors but the difference in
>>> enjoyment of the paradigm.
>>>
>>> Sent from my iPhone
>>>
>>> On Aug 11, 2016, at 5:24 PM, Anthony Holloway <
>>> avholloway+cisco-voip at gmail.com> wrote:
>>>
>>> In all fairness, if you configured IPPA correctly, it took would always
>>> try to take over your screen.  I found that a lot of people did not
>>> configure it correctly, and it caused Agents to have to go hunt for the
>>> IPPA screen between calls.  But properly configured, it would try it's best
>>> to stay on top of the call dialog.
>>>
>>> Example: Notice how the IPPA screen overwrites the call dialog just
>>> after I answer, and I didn't push any buttons to make that happen.  It was
>>> automatic.  And then when I hang up, IPPA is there again, and I cannot, for
>>> example, use the New Call softkey, without first closing IPPA.
>>> https://www.youtube.com/watch?v=4QCWNbmJSlk
>>>
>>> On Thu, Aug 11, 2016 at 11:30 AM, James Buchanan <
>>> james.buchanan2 at gmail.com> wrote:
>>>
>>>> Hello,
>>>>
>>>> Ugly according to the one customer I tried it with. Their complain was
>>>> that there were too many pop-ups from it. For example, it was next to
>>>> impossible to make an outbound call without first going Not Ready. You
>>>> could exit all the pop-ups, but they'd come right back. Now, if that's what
>>>> you really want from Finesse, it's perfectly fine. All the Reason Codes and
>>>> Wrap Up codes work the way you'd expect. Like I said, it was just the
>>>> excess of pop-ups for that one customer.
>>>>
>>>> Also, I ended up having to associate the phones with the Application
>>>> User I created for FIPPA (and you must give it its own Application User).
>>>> If you don't, you end up with a weird error message at the end of every
>>>> call.
>>>>
>>>> Thanks,
>>>>
>>>> James
>>>>
>>>> On Thu, Aug 11, 2016 at 12:26 PM, Erick Wellnitz <
>>>> ewellnitzvoip at gmail.com> wrote:
>>>>
>>>>> Has anyone used the Finesse IP Phone Agent yet?  Good, bad, ugly?
>>>>> Does it look and feel similar to legacy IPPA?
>>>>>
>>>>> Thanks!
>>>>>
>>>>> -E
>>>>>
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>>>>>
>>>>>
>>>>
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>>>>
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>>>
>>
>
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