[cisco-voip] Softkeys missing on 796X on secondary line pickup

[Brian Meade]

It's a pain trying to do it through the external bug search tool but I've
adapted :)

I'm not finding anything on that CIPC bug.  Unfortunately, I'm not sure you
would get much traction with any CIPC issue in the BU right now.

On Thu, Aug 25, 2016 at 11:44 AM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Gold medal for Brian's bug search skills.
>
> I recently heard a report of CIPC not showing the the Resume softkey while
> the call was held on the phone.  The only softkey present was End Call.
>
> I tried searching all over the bug search tool for possible matches, but
> came up short.  Sometimes I question whether it's the fact that a matching
> bug exists, or if my searching skills are lacking, or worse, there is a
> matching bug, but it's written poorly such that only by the grace of Zeus'
> beard would I find it.
>
> So, bravo for this time and all of the other times (and there's been a
> lot), where you come up strong with a defect ID matching the scenario so
> well.
>
> On Thu, Aug 25, 2016 at 10:27 AM, Brian Meade <bmeade90 at vt.edu> wrote:
>
>> Actually that was a duplicate bug.  Actual bug- https://bst.cloudapps.cis
>> co.com/bugsearch/bug/CSCva72381
>>
>> This only applies to 9.4(2)SR2 firmware.
>>
>> On Thu, Aug 25, 2016 at 11:26 AM, Brian Meade <bmeade90 at vt.edu> wrote:
>>
>>> It looks like you're hitting this bug which hasn't been fixed yet-
>>> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva74777
>>>
>>> Looks like you can do a firmware downgrade or turn off "Always Use
>>> Prime Line"
>>>
>>> On Thu, Aug 25, 2016 at 10:20 AM, Johnson, Ken <kenjohnson at letu.edu>
>>> wrote:
>>>
>>>> We recently began tracking a reported issue where folks with multiple
>>>> lines on their phones were finding they were missing all softkeys on their
>>>> phone under the following scenario:
>>>>
>>>> ·         Incoming call comes in on other than the primary line
>>>>
>>>> ·         User picks up handset (or activates speakerphone).
>>>>
>>>> ·         User gets dialtone from their primary line at this point
>>>>
>>>> ·         User presses line key for secondary line which is ringing
>>>>
>>>> ·         User is connected successfully to second line but has no
>>>> softkeys
>>>>
>>>>
>>>>
>>>> If the user in the situation above presses the ringing line key before
>>>> picking up the handset or activating speakerphone, softkeys work fine.  So
>>>> far we can only replicate this on 796X phones – our 88XX phones do not do
>>>> this.
>>>>
>>>>
>>>>
>>>> We are on CUCM 10.5.2 and the only recent changes were a July update to
>>>> Device Pack 10.5(2.14076) and firmware 9.4(2)SR2
>>>>
>>>>
>>>>
>>>> Has anyone else run into this – we’re trying to figure out if this is a
>>>> bug (it seems like it) or the result of some incorrect line pick-up config
>>>> or similar on our side. We’re also checking with TAC of course but just
>>>> wondering if the hidden cause on this is simpler than we’re making it out
>>>> to be…
>>>>
>>>>
>>>>
>>>> Ken Johnson
>>>> Director for Network and Telecommunication Services
>>>> Information Technology
>>>> www.letu.edu/it |  twitter.com/letuit
>>>>   [image: cid:image001.gif at 01CF741A.2769F1A0]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
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>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>>
>>>
>>
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>>
>
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