[cisco-voip] Softkeys missing on 796X on secondary line pickup

[Anthony Holloway]

Gold medal for Brian's bug search skills.

I recently heard a report of CIPC not showing the the Resume softkey while
the call was held on the phone.  The only softkey present was End Call.

I tried searching all over the bug search tool for possible matches, but
came up short.  Sometimes I question whether it's the fact that a matching
bug exists, or if my searching skills are lacking, or worse, there is a
matching bug, but it's written poorly such that only by the grace of Zeus'
beard would I find it.

So, bravo for this time and all of the other times (and there's been a
lot), where you come up strong with a defect ID matching the scenario so
well.

On Thu, Aug 25, 2016 at 10:27 AM, Brian Meade <bmeade90 at vt.edu> wrote:

> Actually that was a duplicate bug.  Actual bug- https://bst.cloudapps.
> cisco.com/bugsearch/bug/CSCva72381
>
> This only applies to 9.4(2)SR2 firmware.
>
> On Thu, Aug 25, 2016 at 11:26 AM, Brian Meade <bmeade90 at vt.edu> wrote:
>
>> It looks like you're hitting this bug which hasn't been fixed yet-
>> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva74777
>>
>> Looks like you can do a firmware downgrade or turn off "Always Use Prime
>> Line"
>>
>> On Thu, Aug 25, 2016 at 10:20 AM, Johnson, Ken <kenjohnson at letu.edu>
>> wrote:
>>
>>> We recently began tracking a reported issue where folks with multiple
>>> lines on their phones were finding they were missing all softkeys on their
>>> phone under the following scenario:
>>>
>>> ·         Incoming call comes in on other than the primary line
>>>
>>> ·         User picks up handset (or activates speakerphone).
>>>
>>> ·         User gets dialtone from their primary line at this point
>>>
>>> ·         User presses line key for secondary line which is ringing
>>>
>>> ·         User is connected successfully to second line but has no
>>> softkeys
>>>
>>>
>>>
>>> If the user in the situation above presses the ringing line key before
>>> picking up the handset or activating speakerphone, softkeys work fine.  So
>>> far we can only replicate this on 796X phones – our 88XX phones do not do
>>> this.
>>>
>>>
>>>
>>> We are on CUCM 10.5.2 and the only recent changes were a July update to
>>> Device Pack 10.5(2.14076) and firmware 9.4(2)SR2
>>>
>>>
>>>
>>> Has anyone else run into this – we’re trying to figure out if this is a
>>> bug (it seems like it) or the result of some incorrect line pick-up config
>>> or similar on our side. We’re also checking with TAC of course but just
>>> wondering if the hidden cause on this is simpler than we’re making it out
>>> to be…
>>>
>>>
>>>
>>> Ken Johnson
>>> Director for Network and Telecommunication Services
>>> Information Technology
>>> www.letu.edu/it |  twitter.com/letuit
>>>   [image: cid:image001.gif at 01CF741A.2769F1A0]
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>
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>
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