[cisco-voip] Softkeys missing on 796X on secondary line pickup

[Brian Meade]

Actually that was a duplicate bug.  Actual bug-
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva72381

This only applies to 9.4(2)SR2 firmware.

On Thu, Aug 25, 2016 at 11:26 AM, Brian Meade <bmeade90 at vt.edu> wrote:

> It looks like you're hitting this bug which hasn't been fixed yet-
> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva74777
>
> Looks like you can do a firmware downgrade or turn off "Always Use Prime
> Line"
>
> On Thu, Aug 25, 2016 at 10:20 AM, Johnson, Ken <kenjohnson at letu.edu>
> wrote:
>
>> We recently began tracking a reported issue where folks with multiple
>> lines on their phones were finding they were missing all softkeys on their
>> phone under the following scenario:
>>
>> ·         Incoming call comes in on other than the primary line
>>
>> ·         User picks up handset (or activates speakerphone).
>>
>> ·         User gets dialtone from their primary line at this point
>>
>> ·         User presses line key for secondary line which is ringing
>>
>> ·         User is connected successfully to second line but has no
>> softkeys
>>
>>
>>
>> If the user in the situation above presses the ringing line key before
>> picking up the handset or activating speakerphone, softkeys work fine.  So
>> far we can only replicate this on 796X phones – our 88XX phones do not do
>> this.
>>
>>
>>
>> We are on CUCM 10.5.2 and the only recent changes were a July update to
>> Device Pack 10.5(2.14076) and firmware 9.4(2)SR2
>>
>>
>>
>> Has anyone else run into this – we’re trying to figure out if this is a
>> bug (it seems like it) or the result of some incorrect line pick-up config
>> or similar on our side. We’re also checking with TAC of course but just
>> wondering if the hidden cause on this is simpler than we’re making it out
>> to be…
>>
>>
>>
>> Ken Johnson
>> Director for Network and Telecommunication Services
>> Information Technology
>> www.letu.edu/it |  twitter.com/letuit
>>   [image: cid:image001.gif at 01CF741A.2769F1A0]
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> _______________________________________________
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>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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