[cisco-voip] Softkeys missing on 796X on secondary line pickup

[Brian Meade]

It looks like you're hitting this bug which hasn't been fixed yet-
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva74777

Looks like you can do a firmware downgrade or turn off "Always Use Prime
Line"

On Thu, Aug 25, 2016 at 10:20 AM, Johnson, Ken <kenjohnson at letu.edu> wrote:

> We recently began tracking a reported issue where folks with multiple
> lines on their phones were finding they were missing all softkeys on their
> phone under the following scenario:
>
> ·         Incoming call comes in on other than the primary line
>
> ·         User picks up handset (or activates speakerphone).
>
> ·         User gets dialtone from their primary line at this point
>
> ·         User presses line key for secondary line which is ringing
>
> ·         User is connected successfully to second line but has no
> softkeys
>
>
>
> If the user in the situation above presses the ringing line key before
> picking up the handset or activating speakerphone, softkeys work fine.  So
> far we can only replicate this on 796X phones – our 88XX phones do not do
> this.
>
>
>
> We are on CUCM 10.5.2 and the only recent changes were a July update to
> Device Pack 10.5(2.14076) and firmware 9.4(2)SR2
>
>
>
> Has anyone else run into this – we’re trying to figure out if this is a
> bug (it seems like it) or the result of some incorrect line pick-up config
> or similar on our side. We’re also checking with TAC of course but just
> wondering if the hidden cause on this is simpler than we’re making it out
> to be…
>
>
>
> Ken Johnson
> Director for Network and Telecommunication Services
> Information Technology
> www.letu.edu/it |  twitter.com/letuit
>   [image: cid:image001.gif at 01CF741A.2769F1A0]
>
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> _______________________________________________
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>
>
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