[cisco-voip] CAD vs Finesse Differences

[Pavan K]

It will take a couple of revisions for finesse to work like CAD. Till then
we are stuck with it.

I have a lot of customers who have elected to wait on 10.6 for finesse to
stabilize.

By the way I have nothing against finesse and  have several customers on
finesse, just not the big ones..

On Dec 2, 2016 3:01 PM, "JASON BURWELL" <JASON.BURWELL at foundersfcu.com>
wrote:

> Thanks for the additional information Anthony! What I found interesting
> was the wording of the introduction in document. Is there really a decision
> to be made? I thought 10.6 was the end of the line for CAD?
>
>
>
> “By learning how these differences affect your business and
> agent/supervisor productivity, you will be able to make a well-informed
> decision about which solution is best for your business.”
>
>
>
>
>
> Jason
>
>
>
>
>
> *From:* avholloway at gmail.com [mailto:avholloway at gmail.com] *On Behalf Of *Anthony
> Holloway
> *Sent:* Friday, December 02, 2016 3:02 PM
> *To:* Pavan K <pav.ccie at gmail.com>
> *Cc:* JASON BURWELL <JASON.BURWELL at foundersfcu.com>; Cisco VoIP Group <
> cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] CAD vs Finesse Differences
>
>
>
> I was about to blast that document for being really old, but then I
> clicked it, and I now see that it was updated last month.  That's
> encouraging.  At least Spark hasn't stolen the UCCX documentation team away
> from us.
>
>
>
> The document is still missing a few key things though.
>
>
>
> As one example, CAD use to show the bread crumb trail for the call, so if
> you wanted to know which number they dialed, queue they arrived to you
> from, and if they spoke to any other agents, or were in any other CSQs,
> that was all in CAD by default.  Finesse doesn't have this.  So, you need
> to fake it with Enterprise Data Fields, and it's still not as good, plus
> you have to have some complex scripting using session variables, etc.  It's
> not really practical to expect us Engineers to just boiler plate that in to
> every Finesse greenfield.
>
>
>
> Then, there's probably other things you need to consider too, which are
> not exactly a comparison of clients, but rather a list of items which need
> to be addressed on Finesse.  For example, if you're a Supervisor and a
> Reporting person, your Finesse Live Data gadgets will now show every single
> Agent and CSQ, instead of just those for which you supervise.  You'll need
> to follow this reference
> <http://cp.mcafee.com/d/k-Kr3xEgdEIfn7nud7dTPtPqadPhOqemnAS7PqadPhOqemnCkrCQkkrLfCzAsepdEEEEI3zhOUeodyeQH3y3sj7DDwFSHs4fzhSPvbCTqJMg-d7rdYKrd7ara2b3P_nVyX2aoUtRXBQSjhOZMVxd6WpEVVqWtAklrTjVkffGhBrwqrhdI6XCXCM0lFkJnBYJDMNKCkrmmH6u8lJjbdQDlnUBXlffQxmePBm6dMAXbQ2ZGMDJFBXv2vNb-7Hh-BchhuujpbP-Ne5p-nrJofbTLMedWp9RffGoQI2y8DOVIQsI3AjobZ8Qg6BKQGmGncRAIqnjh0920sq83d3h0bOxZauq80WjHLN-5LEropdP0sJqybbzTu_>
> to have that corrected.
>
>
>
> On Fri, Dec 2, 2016 at 8:55 AM, Pavan K <pav.ccie at gmail.com> wrote:
>
> http://www.cisco.com/c/en/us/products/collateral/customer-
> collaboration/finesse/white-paper-c11-730883.html
> <http://cp.mcafee.com/d/5fHCNAi3zqb3RNRTzhPtYTsSyzsQsCzBBVdxYSyzsQsCzBBVB6VJ556XPVEV73Cjqaaab0UQsK3C3ozJaMUwT4NVVUatGT13UQtITOVJSHs4fzhSPvbCPhOCOwyMY_R-oKMyCe7tuVtdAQsLseojhKCqeumKDp55mZQ-l3PWApmU6CQPr1KVKVI05qlblVvbpYcrFyQqEdSDjblffSvNQ_bdQDlnUBXlffQxmePBm6eOxZavxwDavBRJm-9uOa9ssPtVVDwsrQOjGuvkNFo54hfBPpEVo78CMnWhEwdbtFkJkKpH9oQKCy0i40UQg6q6y0nB3WkYQg1QDnvzYbvgSMOr1l9V>
>
>
>
>
>
> On Dec 2, 2016 8:47 AM, "JASON BURWELL" <JASON.BURWELL at foundersfcu.com>
> wrote:
>
> Is there a summary or matrix that shows the feature differences between
> CAD and Finesse that would be on UCCX 10.6x? I have seen threads mentioning
> some feature deficiencies with earlier versions of Finesse but would like
> to know the overall differences on current versions.  Thanks, Jason
>
>
>
>
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