[cisco-voip] Latest news and issues - does this help?

[Ben Amick]

Anthony,
AFAIK, that’s not to say not to trust the document. It’s probably required by their lawyers to say “This document isn’t your scapegoat if you break something” and “This doesn’t mean you don’t have to follow the normal TAC procedures.” As well as the possible “This document may or may not be complete”
The information in it is still valid, and still a reliable source, but it’s not foolproof and that’s what that statement is meant to cover. It’s a CYA line.

Ben Amick
Telecom Analyst

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Wednesday, December 14, 2016 5:49 PM
To: Abhiram Kramadhati (akramadh) <akramadh at cisco.com>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Latest news and issues - does this help?

This disclaimer makes me sad:

"Note: This document is not an official Cisco document nor is a replacement of any regular support processes"

I mean, if I cannot trust this document, which is on cisco.com<http://cisco.com>, and written by a Cisco employee, then what is the point in referring to it?

It reminds me of the disclaimer in PCD when doing upgrades, and its all like "you still have to read all the release notes and upgrade guides as if you were doing the upgrade normally."  Oh great, so now, not only did I not save myself any time planning this upgrade, but I also now have to install PCD, read the install guide, release note and admin guide.  How is that helping me?

Could you go through the process of getting this document, or one like it, endorsed by whoever needs to, so that we can have it be official?  Perhaps that means not having it be a blog post, but instead it's on the product support page.

On Tue, Dec 13, 2016 at 7:08 PM, Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
Thanks, Anthony! I have added the TOC now. As far as the issues are concerned, I guess we only want to use the comments section to comment on anything in the document (follow-up questions, ideas etc.) and use the regular TAC processes to work on an issue. But the intention is to avoid getting into too much of detail on issues and troubleshooting the same, since it could throw some people off.

But happy to go down that path if that is how this evolves. I am keen to bring in some details on upcoming features etc. as well in the coming days. I have updated the document with the 11.6 EFT program details, do have a look!

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


From: <avholloway at gmail.com<mailto:avholloway at gmail.com>> on behalf of Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>
Date: Wednesday, 14 December 2016 at 3:55 AM
To: "Abhiram Kramadhati (akramadh)" <akramadh at cisco.com<mailto:akramadh at cisco.com>>
Cc: Cisco VoIP Group <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Latest news and issues - does this help?

I really like the idea of this document!  I hope each product gets one just like it.

Could you include a table of contents at the top of the document?

Do you want people reporting issues in the comments of that post?

On Sun, Dec 11, 2016 at 5:18 PM, Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
Hi guys,

Looking for feedback. We are looking at options to improve the awareness of the UCCX issues for which fixes are being released and just other things that will help partners. I created a blog post on CSC: https://supportforums.cisco.com/blog/13182051/uccx-issues-technotes-and-everything-else-cisco-bu-initiative (work in progress and will be updated regularly).

Do you think this will help? If yes/no, what information would you like to see here as partners? The document/format is in its very infant state – so your feedback would help and be appreciated. Thank you in advance.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CCBU
CCIE Collaboration # 40065


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