[cisco-voip] Latest news and issues - does this help?

[Anthony Holloway]

Trust me, I get the CYA part, I think that's pretty obvious.  My point is,
why bother with CYA at all?  Either put out good solid info we can all
benefit from, or don't put out the info.

On Wed, Dec 14, 2016 at 4:53 PM, Ben Amick <bamick at humanarc.com> wrote:

> Anthony,
>
> AFAIK, that’s not to say not to trust the document. It’s probably required
> by their lawyers to say “This document isn’t your scapegoat if you break
> something” and “This doesn’t mean you don’t have to follow the normal TAC
> procedures.” As well as the possible “This document may or may not be
> complete”
>
> The information in it is still valid, and still a reliable source, but
> it’s not foolproof and that’s what that statement is meant to cover. It’s a
> CYA line.
>
>
>
> *Ben Amick*
>
> Telecom Analyst
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Anthony Holloway
> *Sent:* Wednesday, December 14, 2016 5:49 PM
>
> *To:* Abhiram Kramadhati (akramadh) <akramadh at cisco.com>
> *Cc:* Cisco VoIP Group <cisco-voip at puck.nether.net>
> *Subject:* Re: [cisco-voip] Latest news and issues - does this help?
>
>
>
> This disclaimer makes me sad:
>
>
>
> "Note: This document is not an official Cisco document nor is a
> replacement of any regular support processes"
>
>
>
> I mean, if I cannot trust this document, which is on cisco.com, and
> written by a Cisco employee, then what is the point in referring to it?
>
>
>
> It reminds me of the disclaimer in PCD when doing upgrades, and its all
> like "you still have to read all the release notes and upgrade guides as if
> you were doing the upgrade normally."  Oh great, so now, not only did I not
> save myself any time planning this upgrade, but I also now have to install
> PCD, read the install guide, release note and admin guide.  How is that
> helping me?
>
>
>
> Could you go through the process of getting this document, or one like it,
> endorsed by whoever needs to, so that we can have it be official?  Perhaps
> that means not having it be a blog post, but instead it's on the product
> support page.
>
>
>
> On Tue, Dec 13, 2016 at 7:08 PM, Abhiram Kramadhati (akramadh) <
> akramadh at cisco.com> wrote:
>
> Thanks, Anthony! I have added the TOC now. As far as the issues are
> concerned, I guess we only want to use the comments section to comment on
> anything in the document (follow-up questions, ideas etc.) and use the
> regular TAC processes to work on an issue. But the intention is to avoid
> getting into too much of detail on issues and troubleshooting the same,
> since it could throw some people off.
>
>
>
> But happy to go down that path if that is how this evolves. I am keen to
> bring in some details on upcoming features etc. as well in the coming days. *I
> have updated the document with the 11.6 EFT program details, do have a
> look!*
>
>
>
> Regards,
>
> Abhiram Kramadhati
>
> Technical Solutions Manager, CCBU
>
> CCIE Collaboration # 40065
>
>
>
>
>
> *From: *<avholloway at gmail.com> on behalf of Anthony Holloway <
> avholloway+cisco-voip at gmail.com>
> *Date: *Wednesday, 14 December 2016 at 3:55 AM
> *To: *"Abhiram Kramadhati (akramadh)" <akramadh at cisco.com>
> *Cc: *Cisco VoIP Group <cisco-voip at puck.nether.net>
> *Subject: *Re: [cisco-voip] Latest news and issues - does this help?
>
>
>
> I really like the idea of this document!  I hope each product gets one
> just like it.
>
>
>
> Could you include a table of contents at the top of the document?
>
>
>
> Do you want people reporting issues in the comments of that post?
>
>
>
> On Sun, Dec 11, 2016 at 5:18 PM, Abhiram Kramadhati (akramadh) <
> akramadh at cisco.com> wrote:
>
> Hi guys,
>
>
>
> Looking for feedback. We are looking at options to improve the awareness
> of the UCCX issues for which fixes are being released and just other things
> that will help partners. I created a blog post on CSC:
> https://supportforums.cisco.com/blog/13182051/uccx-issues-
> technotes-and-everything-else-cisco-bu-initiative (work in progress and
> will be updated regularly).
>
>
>
> Do you think this will help? If yes/no, what information would you like to
> see here as partners? The document/format is in its very infant state – so
> your feedback would help and be appreciated. Thank you in advance.
>
>
>
> Regards,
>
> Abhiram Kramadhati
>
> Technical Solutions Manager, CCBU
>
> CCIE Collaboration # 40065
>
>
>
>
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