[cisco-voip] Allowing (or not) calls through IVR

[Anthony Holloway]

You don't really list enough requirements, such as types of calls,
reporting ability, scale, or authentication mechanism.

However, UCCX is probably the quickest and easiest way to implement this.
You probably already have a 5 seat enhanced license with your purchase of
CUCM, if you're not using it already.  That will give you at least 100 IVR
Ports, if not more, depending on your server platform and OVA choice (up to
400).  Just make sure your phones cannot reach the patterns directly, but
that your UCCX CTI Ports can.

You would authenticate CUCM end users with a username spelled on the
keypad, and a PIN (the same one used for Extension Mobility), and then ask
them for the number they want to dial.  You might have to normalize the
number first.  I.e., +E164.

Something like this pseudo code should get you started.

---Variables---
User the_user = null
String the_pin = null
String the_number = null

---Script---
Start
the_user = Name to User()

Successful

the_pin = Get Digit String()

Successful

Authenticate User(the_user, the_pin)

Successful

the_number = Get Digit String()

Successful

Call Redirect(the_number)

Successful

Set Enterprise Info (CCV1=the_user, CCV2=the_number)

Busy

Invalid

Unsuccessful

Timeout

Unsuccessful

Unsuccessful

Timeout

Unsuccessful

Unsuccessful

Terminate()
End

On Tue, Dec 13, 2016 at 12:00 PM, José Paulo de Oliveira Petry <
petrybr at gmail.com> wrote:

> Hello,
>
> I have a custumer that was using a XML application in his phones but he is
> changing the phones to new cisco phones that doesn't run xml.
>
> In the application hw was using, user inserted
> username/password/destination number and if allowed a call was placed
> between the user phone and the destination number.
>
> As the new phones doesnt accept xml applications he wants to implement
> this through an IVR.
>
> Any idea how to accomplish that? CTI/JTAPI/TAPI, TCL, VoXML.....
>
> (The costumer doesn't want to use extension mobility, CMC or FAC)
>
> Thanks in advance
> José Paulo de Oliveira Petry
> petrybr at gmail.com
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20161215/215cf958/attachment.html>