[cisco-voip] UCCX Alerting on Partial Service

[Lelio Fulgenzi]

there should be a way to monitor for specific ports that unregister. but that doesn't cover all instances.


you should be able to use a web monitoring system (or even something like curl) that grabs a page and scans for text. if it sees the word "partial", it sends off an email alert.


i know you can use userID/password with curl, but i'm not sure that uccx provides a direct URL that you can go to.


but the bottom line is, something is missing here.



---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net> on behalf of Anthony Holloway <avholloway+cisco-voip at gmail.com>
Sent: Wednesday, December 21, 2016 3:53 PM
To: Brian Meade
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] UCCX Alerting on Partial Service

I was specifically looking for the following

"A number of CTI ports are OOS<https://supportforums.cisco.com/discussion/11776291/alerting-partial-serviceout-service>"

On Wed, Dec 21, 2016 at 2:30 PM, Brian Meade <bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>> wrote:
We were trying to do this with syslog but it was really noisy trying to filter every time subsystems went it to partial service for a second on script and prompt uploads.

On Wed, Dec 21, 2016 at 2:52 PM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:
I was recently asked about generated email alerts when the CTI Ports or CTI Route Points go unregistered.  It turns out that there is very little documentation around this, but a few support forum posts, which suggest that it was possible at some point in time.

Apparently no one is using this feature, because it doesn't work, and hasn't for some time (at least since version 10.6 was released, possibly earlier), and there is now an enhancement defect to have this feature brought back.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvc52404

I find it interesting that something like this can go unnoticed for even a single release of software.

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