[cisco-voip] UCCX Alerting on Partial Service

Wed Dec 21 19:31:22 EST 2016

The original thread said something like how something can go unnoticed even for a single release....

Some of the SNMP MIB for the UCS servers stopped working around three releases ago and who knows if they'll be fixed.

Regression testing has gone out the window in my opinion and moved towards we'll fix it if we can if it breaks.

It's a shame really.

SNMP polling and traps are useful. And great for those companies that can't afford the expensive vendor exclusive monitoring systems they're peddling. Even then, those don't always work either.

Sent from my iPhone

On Dec 21, 2016, at 7:18 PM, Erick Bergquist <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:

Same here. Wish uccx exposed more via snmp to poll or error level syslogs were more useful without parsing informational level messages.

I discussed with Ryan L a long time ago on this list and in person and was told maybe in 11.x if demand was there for better monitoring.

You can monitor status of cti Ports and route points on cucm via snmp, custom oid for each cti port though.

I'll look over your post, when I tried to scrape the page for partial it wasn't finding it since the subsystem branch wasn't expanded to expose the word.

On Wed, Dec 21, 2016 at 3:20 PM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Will need to take a look at that ... We may want to do something similar.

That being said, did you not find it helpful to scan for "partial" and alert accordingly?

Sent from my iPhone

On Dec 21, 2016, at 5:16 PM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

I already know how to login and scrape web pages from UCCX.  I even tweeted about it once.

https://twitter.com/avholloway45633/status/647450649353846784

On Wed, Dec 21, 2016 at 3:05 PM, Lelio Fulgenzi

<lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

there should be a way to monitor for specific ports that unregister. but that doesn't cover all instances.

you should be able to use a web monitoring system (or even something like curl) that grabs a page and scans for text. if it sees the word "partial", it sends off an email alert.

i know you can use userID/password with curl, but i'm not sure that uccx provides a direct URL that you can go to.

but the bottom line is, something is missing here.

---

Lelio Fulgenzi, B.A.

Senior Analyst, Network Infrastructure

Computing and Communications Services (CCS)

University of Guelph

519-824-4120 Ext 56354<tel:(519)%20824-4120>

lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>

www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>

Room 037, Animal Science and Nutrition Building

Guelph, Ontario, N1G 2W1

________________________________

From: cisco-voip <cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>>

on behalf of Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>

Sent: Wednesday, December 21, 2016 3:53 PM

To: Brian Meade

Cc: Cisco VoIP Group

Subject: Re: [cisco-voip] UCCX Alerting on Partial Service

I was specifically looking for the following

"A number of CTI ports are OOS<https://supportforums.cisco.com/discussion/11776291/alerting-partial-serviceout-service>"

On Wed, Dec 21, 2016 at 2:30 PM, Brian Meade

<bmeade90 at vt.edu<mailto:bmeade90 at vt.edu>> wrote:

We were trying to do this with syslog but it was really noisy trying to filter every time subsystems went it to partial service for a second on script and prompt uploads.

On Wed, Dec 21, 2016 at 2:52 PM, Anthony Holloway

<avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:

I was recently asked about generated email alerts when the CTI Ports or CTI Route Points go unregistered.  It turns out that there is very little documentation around this, but a few support forum posts, which suggest that it was possible at

some point in time.

Apparently no one is using this feature, because it doesn't work, and hasn't for some time (at least since version 10.6 was released, possibly earlier), and there is now an enhancement defect to have this feature brought back.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvc52404

I find it interesting that something like this can go unnoticed for even a single release of software.

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