[cisco-voip] UCCX Alerting on Partial Service

[Erick Bergquist]

Same here. Wish uccx exposed more via snmp to poll or error level syslogs
were more useful without parsing informational level messages.

I discussed with Ryan L a long time ago on this list and in person and was
told maybe in 11.x if demand was there for better monitoring.

You can monitor status of cti Ports and route points on cucm via snmp,
custom oid for each cti port though.

I'll look over your post, when I tried to scrape the page for partial it
wasn't finding it since the subsystem branch wasn't expanded to expose the
word.


On Wed, Dec 21, 2016 at 3:20 PM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Will need to take a look at that ... We may want to do something similar.
>
>
>
>
>
>
>
> That being said, did you not find it helpful to scan for "partial" and
> alert accordingly?
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Sent from my iPhone
>
>
>
>
>
> On Dec 21, 2016, at 5:16 PM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>
>
>
>
>
>
>
>
>
>
> I already know how to login and scrape web pages from UCCX.  I even
> tweeted about it once.
>
>
>
>
>
>
> https://twitter.com/avholloway45633/status/647450649353846784
>
>
>
>
>
>
>
>
>
> On Wed, Dec 21, 2016 at 3:05 PM, Lelio Fulgenzi
>
> <lelio at uoguelph.ca> wrote:
>
>
>
>
>
>
>
>
> there should be a way to monitor for specific ports that unregister. but
> that doesn't cover all instances.
>
>
>
>
>
>
>
> you should be able to use a web monitoring system (or even something like
> curl) that grabs a page and scans for text. if it sees the word "partial",
> it sends off an email alert.
>
>
>
>
>
>
>
> i know you can use userID/password with curl, but i'm not sure that uccx
> provides a direct URL that you can go to.
>
>
>
>
>
>
>
> but the bottom line is, something is missing here.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ---
>
>
> Lelio Fulgenzi, B.A.
>
>
> Senior Analyst, Network Infrastructure
>
>
> Computing and Communications Services (CCS)
>
>
> University of Guelph
>
>
>
>
>
>
>
> 519-824-4120 Ext 56354 <(519)%20824-4120>
>
>
> lelio at uoguelph.ca
>
>
> www.uoguelph.ca/ccs
>
>
> Room 037, Animal Science and Nutrition Building
>
>
> Guelph, Ontario, N1G 2W1
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
>
>
> *From:* cisco-voip <cisco-voip-bounces at puck.nether.net>
>
> on behalf of Anthony Holloway <avholloway+cisco-voip at gmail.com>
>
>
> *Sent:* Wednesday, December 21, 2016 3:53 PM
>
>
> *To:* Brian Meade
>
>
> *Cc:* Cisco VoIP Group
>
>
> *Subject:* Re: [cisco-voip] UCCX Alerting on Partial Service
>
>
>
>
>
>
>
>
>
>
>
>
> I was specifically looking for the following
>
>
>
>
>
>
> "A number of CTI ports are OOS
> <https://supportforums.cisco.com/discussion/11776291/alerting-partial-serviceout-service>
> "
>
>
>
>
>
>
>
>
>
> On Wed, Dec 21, 2016 at 2:30 PM, Brian Meade
>
> <bmeade90 at vt.edu> wrote:
>
>
>
>
> We were trying to do this with syslog but it was really noisy trying to
> filter every time subsystems went it to partial service for a second on
> script and prompt uploads.
>
>
>
>
>
>
>
>
>
> On Wed, Dec 21, 2016 at 2:52 PM, Anthony Holloway
>
> <avholloway+cisco-voip at gmail.com> wrote:
>
>
>
>
>
>
>
>
>
>
>
>
> I was recently asked about generated email alerts when the CTI Ports or
> CTI Route Points go unregistered.  It turns out that there is very little
> documentation around this, but a few support forum posts, which suggest
> that it was possible at
>
> some point in time.
>
>
>
>
>
>
> Apparently no one is using this feature, because it doesn't work, and
> hasn't for some time (at least since version 10.6 was released, possibly
> earlier), and there is now an enhancement defect to have this feature
> brought back.
>
>
>
>
>
>
>
> https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvc52404
>
>
>
>
>
>
>
>
>
> I find it interesting that something like this can go unnoticed for even a
> single release of software.
>
>
>
>
>
>
>
>
>
>
>
> _______________________________________________
>
>
> cisco-voip mailing list
>
>
> cisco-voip at puck.nether.net
>
>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> _______________________________________________
>
> cisco-voip mailing list
>
> cisco-voip at puck.nether.net
>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20161222/ef311e05/attachment.html>