[cisco-voip] CAD Timers for breaks

[Ryan Huff]

IMO; this is a human/HR problem and isn't something UCCX is suited to solve.

-R

On Dec 27, 2016, at 3:07 PM, Ben Amick <bamick at HumanArc.com<mailto:bamick at HumanArc.com>> wrote:

So I received a request from some of my supervisors - they're irritated that they constantly have to police users when they go over on time for breaks, lunches, etc. I'm looking for a way to have it so that after 15 minutes, CAD will alert either the user or the supervisor that X should be back from break, but they aren't, so on and so forth, or even just shove them back into ready status after a timer expires (like the work timer, but for a not-ready status). I tried creating this, but the only method I could find was the a command that while accomplished the goal, it also seems to accomplish the function of "lock CAD up for the entire duration and make it able to do absolutely nothing"

Anyone have any ideas?

Ben Amick
Telecom Analyst


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