[cisco-voip] UCCX 11 Finesse HAoW Island Mode

[Anthony Holloway]

UCCXers,

I'm trying to avoid spinning up an entire lab to answer a simple question
that the SRND is glossing over.  "Can Agents login to Finesse on the Island
Mode side opposite the CUCM Publisher if using LDAP Authentication?"

What the SRND has to say about failover and Island Mode:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11_appendix_0100.html#UCCX_RF_W5EB2ACC_00

A little further down in the SRND it talks about Finesse in Island Mode,
and it states that Agents can work on both sides, but it does not state, if
that is: A) for only already logged in Agents, or B) for CUCM local
authentication or LDAP authentication or otherwise.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11_appendix_0100.html#UCCX_RF_F3A11E07_00

This is a very shallow description on what I consider to be a very deep
topic, so I'm asking here for real world experience.

Assume that we have two Data Centers: DC-A and DC-B.

*DC-A Contains:*

   - LDAP Server A
   - CUCM Publisher
   - UCCX Publisher (Currently Engine Master)
   - Agents


*DC-B Contains*

   - LDAP Server B
   - CUCM Subscriber
   - UCCX Subscriber (Currently Engine Slave)
   - Agents


*Assumed Config*

   - Call flows are internal, no voice gateways to worry about
   - CUCM LDAP Auth config is pointing at LDAP Server A first and LDAP
   Server B second
   - UCCX Publisher AXL/JTAPI config is pointing at CUCM Pub first and CUCM
   Sub second
   - UCCX Subscriber AXL/JTAPI config is pointing at CUCM Sub first and
   CUCM Pub second
   - UCCX CTI Route Points have Device Pool with CMG pointing at CUCM Pub
   first and CUCM Sub second
   - UCCX Publisher CTI Ports have Device Pool with CMG pointing at CUCM
   Pub first and CUCM Sub second
   - UCCX Subscriber CTI Ports have Device Pool with CMG pointing at CUCM
   Sub first and CUCM Pub second


*Question*

   1. Can an Agent in DC-B, who was not logged in before Island Mode
   happened, now log in, while in Island mode?  Does CUCM's authentication
   method change the answer?  E.g., LDAP integrated user versus local user.

Thank you.
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