[cisco-voip] UCCX 11 Finesse HAoW Island Mode

[Justin Steinberg]

This isn't the full answer you're looking for, but I'll still throw it out
there...

I know LDAP enabled agents can login to Finesse when the UCM publisher is
down as that happened to me last week.  The UCM LDAP auth component doesn't
rely on the Dirsync service, so the UCM LDAP auth runs on all UCM nodes.

I had a UCS blade failure that took down the UCM pub, but the UCCX pub and
all the primary AD servers were still online for the UCM subs to
authenticate.

On Fri, Feb 5, 2016 at 4:17 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> UCCXers,
>
> I'm trying to avoid spinning up an entire lab to answer a simple question
> that the SRND is glossing over.  "Can Agents login to Finesse on the Island
> Mode side opposite the CUCM Publisher if using LDAP Authentication?"
>
> What the SRND has to say about failover and Island Mode:
>
>
> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11_appendix_0100.html#UCCX_RF_W5EB2ACC_00
>
> A little further down in the SRND it talks about Finesse in Island Mode,
> and it states that Agents can work on both sides, but it does not state, if
> that is: A) for only already logged in Agents, or B) for CUCM local
> authentication or LDAP authentication or otherwise.
>
>
> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11_appendix_0100.html#UCCX_RF_F3A11E07_00
>
> This is a very shallow description on what I consider to be a very deep
> topic, so I'm asking here for real world experience.
>
> Assume that we have two Data Centers: DC-A and DC-B.
>
> *DC-A Contains:*
>
>    - LDAP Server A
>    - CUCM Publisher
>    - UCCX Publisher (Currently Engine Master)
>    - Agents
>
>
> *DC-B Contains*
>
>    - LDAP Server B
>    - CUCM Subscriber
>    - UCCX Subscriber (Currently Engine Slave)
>    - Agents
>
>
> *Assumed Config*
>
>    - Call flows are internal, no voice gateways to worry about
>    - CUCM LDAP Auth config is pointing at LDAP Server A first and LDAP
>    Server B second
>    - UCCX Publisher AXL/JTAPI config is pointing at CUCM Pub first and
>    CUCM Sub second
>    - UCCX Subscriber AXL/JTAPI config is pointing at CUCM Sub first and
>    CUCM Pub second
>    - UCCX CTI Route Points have Device Pool with CMG pointing at CUCM Pub
>    first and CUCM Sub second
>    - UCCX Publisher CTI Ports have Device Pool with CMG pointing at CUCM
>    Pub first and CUCM Sub second
>    - UCCX Subscriber CTI Ports have Device Pool with CMG pointing at CUCM
>    Sub first and CUCM Pub second
>
>
> *Question*
>
>    1. Can an Agent in DC-B, who was not logged in before Island Mode
>    happened, now log in, while in Island mode?  Does CUCM's authentication
>    method change the answer?  E.g., LDAP integrated user versus local user.
>
> Thank you.
>
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>
>
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