[cisco-voip] UCCX 9 prompts gibberish

[James Buchanan]

You can do it in Audacity under Other Formats when you export the file.
However, I've never seen an option for G729.

On Tue, Feb 16, 2016 at 10:17 AM, abbas Wali <abbaseo at gmail.com> wrote:

> ​yes seen them but again they save it in g711's. also in the new audacity
> there is no​ CCIT U-Law !!
>
> On 16 February 2016 at 15:12, James Buchanan <james.buchanan2 at gmail.com>
> wrote:
>
>> Even to g729?
>>
>> On 16 Feb 2016, at 10:11 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>>
>> I use audacity all of the time to convert to a “Cisco” format.. here are
>> two links for you
>>
>>
>> http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/
>>
>>
>>
>>
>> http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/
>>
>>
>>
>>
>>
>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *abbas Wali
>> *Sent:* Tuesday, February 16, 2016 7:09 AM
>> *To:* James Buchanan <james.buchanan2 at gmail.com>
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] UCCX 9 prompts gibberish
>>
>>
>>
>> indeed that is the case.
>>
>> thanks alot.
>>
>>
>>
>> any free tool to record g729. Have tried Audacity but cant bring it as
>> low as 8kbps.
>>
>>
>>
>> On 16 February 2016 at 14:29, James Buchanan <james.buchanan2 at gmail.com>
>> wrote:
>>
>> Hello,
>>
>> In the System settings, are you set to use G729 for your prompts or G711?
>> UCCX will not play one or the other. If you record G711 and upload to a
>> system set to play G729, that'll be the result.
>>
>> Thanks,
>>
>> James
>>
>>
>>
>> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali <abbaseo at gmail.com> wrote:
>>
>> Hi guys,
>>
>>
>>
>> Just need a quick help here.
>>
>>
>>
>> Every prompt I record ( via UnityC or Audacity etc ) upload and can only
>> hear gibberish.
>>
>>
>>
>> But when I load an already saved file in G729 – it plays okay.
>>
>>
>>
>> I have checked an my regions for  phone dpool and application trigger are
>> in the same region set to g711.
>>
>>
>>
>> The only other thing is that I am calling from a softphone vpn’ed. ( but
>> that shouldn’t make any difference )
>>
>>
>>
>> Please help.
>>
>> Thanks in advance.
>>
>>
>>
>> _______________________________________________
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>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Abbas Wali*
>>
>>
>
>
> --
> *Abbas Wali*
>
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