[cisco-voip] UCCX 9 prompts gibberish

[abbas Wali]

are we talking about converting them to G729?
i took all the steps few times now and everytime its the same.
even the file show it is been saved in 64kbps instead of 8.

[image: Inline images 1]

On 16 February 2016 at 16:03, James Buchanan <james.buchanan2 at gmail.com>
wrote:

> You can do it in Audacity under Other Formats when you export the file.
> However, I've never seen an option for G729.
>
> On Tue, Feb 16, 2016 at 10:17 AM, abbas Wali <abbaseo at gmail.com> wrote:
>
>> ​yes seen them but again they save it in g711's. also in the new audacity
>> there is no​ CCIT U-Law !!
>>
>> On 16 February 2016 at 15:12, James Buchanan <james.buchanan2 at gmail.com>
>> wrote:
>>
>>> Even to g729?
>>>
>>> On 16 Feb 2016, at 10:11 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>>>
>>> I use audacity all of the time to convert to a “Cisco” format.. here are
>>> two links for you
>>>
>>>
>>> http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/
>>>
>>>
>>>
>>>
>>> http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/
>>>
>>>
>>>
>>>
>>>
>>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>>> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *abbas Wali
>>> *Sent:* Tuesday, February 16, 2016 7:09 AM
>>> *To:* James Buchanan <james.buchanan2 at gmail.com>
>>> *Cc:* cisco-voip at puck.nether.net
>>> *Subject:* Re: [cisco-voip] UCCX 9 prompts gibberish
>>>
>>>
>>>
>>> indeed that is the case.
>>>
>>> thanks alot.
>>>
>>>
>>>
>>> any free tool to record g729. Have tried Audacity but cant bring it as
>>> low as 8kbps.
>>>
>>>
>>>
>>> On 16 February 2016 at 14:29, James Buchanan <james.buchanan2 at gmail.com>
>>> wrote:
>>>
>>> Hello,
>>>
>>> In the System settings, are you set to use G729 for your prompts or
>>> G711? UCCX will not play one or the other. If you record G711 and upload to
>>> a system set to play G729, that'll be the result.
>>>
>>> Thanks,
>>>
>>> James
>>>
>>>
>>>
>>> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali <abbaseo at gmail.com> wrote:
>>>
>>> Hi guys,
>>>
>>>
>>>
>>> Just need a quick help here.
>>>
>>>
>>>
>>> Every prompt I record ( via UnityC or Audacity etc ) upload and can only
>>> hear gibberish.
>>>
>>>
>>>
>>> But when I load an already saved file in G729 – it plays okay.
>>>
>>>
>>>
>>> I have checked an my regions for  phone dpool and application trigger
>>> are in the same region set to g711.
>>>
>>>
>>>
>>> The only other thing is that I am calling from a softphone vpn’ed. ( but
>>> that shouldn’t make any difference )
>>>
>>>
>>>
>>> Please help.
>>>
>>> Thanks in advance.
>>>
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Abbas Wali*
>>>
>>>
>>
>>
>> --
>> *Abbas Wali*
>>
>
>


-- 
*Abbas Wali*
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