[cisco-voip] UCCX 9 prompts gibberish

[James Buchanan]

No, just for G711. I don't have a solution for G729. Hopefully someone else
does.

On Tue, Feb 16, 2016 at 11:12 AM, abbas Wali <abbaseo at gmail.com> wrote:

> are we talking about converting them to G729?
> i took all the steps few times now and everytime its the same.
> even the file show it is been saved in 64kbps instead of 8.
>
> [image: Inline images 1]
>
> On 16 February 2016 at 16:03, James Buchanan <james.buchanan2 at gmail.com>
> wrote:
>
>> You can do it in Audacity under Other Formats when you export the file.
>> However, I've never seen an option for G729.
>>
>> On Tue, Feb 16, 2016 at 10:17 AM, abbas Wali <abbaseo at gmail.com> wrote:
>>
>>> ​yes seen them but again they save it in g711's. also in the new
>>> audacity there is no​ CCIT U-Law !!
>>>
>>> On 16 February 2016 at 15:12, James Buchanan <james.buchanan2 at gmail.com>
>>> wrote:
>>>
>>>> Even to g729?
>>>>
>>>> On 16 Feb 2016, at 10:11 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>>>>
>>>> I use audacity all of the time to convert to a “Cisco” format.. here
>>>> are two links for you
>>>>
>>>>
>>>> http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/
>>>>
>>>>
>>>>
>>>>
>>>> http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>>>> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *abbas Wali
>>>> *Sent:* Tuesday, February 16, 2016 7:09 AM
>>>> *To:* James Buchanan <james.buchanan2 at gmail.com>
>>>> *Cc:* cisco-voip at puck.nether.net
>>>> *Subject:* Re: [cisco-voip] UCCX 9 prompts gibberish
>>>>
>>>>
>>>>
>>>> indeed that is the case.
>>>>
>>>> thanks alot.
>>>>
>>>>
>>>>
>>>> any free tool to record g729. Have tried Audacity but cant bring it as
>>>> low as 8kbps.
>>>>
>>>>
>>>>
>>>> On 16 February 2016 at 14:29, James Buchanan <james.buchanan2 at gmail.com>
>>>> wrote:
>>>>
>>>> Hello,
>>>>
>>>> In the System settings, are you set to use G729 for your prompts or
>>>> G711? UCCX will not play one or the other. If you record G711 and upload to
>>>> a system set to play G729, that'll be the result.
>>>>
>>>> Thanks,
>>>>
>>>> James
>>>>
>>>>
>>>>
>>>> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali <abbaseo at gmail.com> wrote:
>>>>
>>>> Hi guys,
>>>>
>>>>
>>>>
>>>> Just need a quick help here.
>>>>
>>>>
>>>>
>>>> Every prompt I record ( via UnityC or Audacity etc ) upload and can
>>>> only hear gibberish.
>>>>
>>>>
>>>>
>>>> But when I load an already saved file in G729 – it plays okay.
>>>>
>>>>
>>>>
>>>> I have checked an my regions for  phone dpool and application trigger
>>>> are in the same region set to g711.
>>>>
>>>>
>>>>
>>>> The only other thing is that I am calling from a softphone vpn’ed. (
>>>> but that shouldn’t make any difference )
>>>>
>>>>
>>>>
>>>> Please help.
>>>>
>>>> Thanks in advance.
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Abbas Wali*
>>>>
>>>>
>>>
>>>
>>> --
>>> *Abbas Wali*
>>>
>>
>>
>
>
> --
> *Abbas Wali*
>
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