[cisco-voip] UCCX 9 prompts gibberish

[Evgeny Izetov]

I believe when you upload an MoH file to CUCM it stores it in G729 as one
of the formats. Then you could try retrieving it via CLI. Not sure if it
will work, haven't tried.

http://www.netcraftsmen.com/retrieving-music-on-hold-moh-files-from-cucm/

On Tue, Feb 16, 2016 at 11:17 AM, James Buchanan <james.buchanan2 at gmail.com>
wrote:

> No, just for G711. I don't have a solution for G729. Hopefully someone
> else does.
>
> On Tue, Feb 16, 2016 at 11:12 AM, abbas Wali <abbaseo at gmail.com> wrote:
>
>> are we talking about converting them to G729?
>> i took all the steps few times now and everytime its the same.
>> even the file show it is been saved in 64kbps instead of 8.
>>
>> [image: Inline images 1]
>>
>> On 16 February 2016 at 16:03, James Buchanan <james.buchanan2 at gmail.com>
>> wrote:
>>
>>> You can do it in Audacity under Other Formats when you export the file.
>>> However, I've never seen an option for G729.
>>>
>>> On Tue, Feb 16, 2016 at 10:17 AM, abbas Wali <abbaseo at gmail.com> wrote:
>>>
>>>> ​yes seen them but again they save it in g711's. also in the new
>>>> audacity there is no​ CCIT U-Law !!
>>>>
>>>> On 16 February 2016 at 15:12, James Buchanan <james.buchanan2 at gmail.com
>>>> > wrote:
>>>>
>>>>> Even to g729?
>>>>>
>>>>> On 16 Feb 2016, at 10:11 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>>>>>
>>>>> I use audacity all of the time to convert to a “Cisco” format.. here
>>>>> are two links for you
>>>>>
>>>>>
>>>>> http://www.netcraftsmen.com/uc-toolkit-using-audacity-to-create-and-edit-cisco-uccx-prompts/
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> http://xyfon.com/tech-tips/saving-wav-files-for-cisco-unified-call-centre-express-prompts-uccx-using-audacity/
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
>>>>> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *abbas Wali
>>>>> *Sent:* Tuesday, February 16, 2016 7:09 AM
>>>>> *To:* James Buchanan <james.buchanan2 at gmail.com>
>>>>> *Cc:* cisco-voip at puck.nether.net
>>>>> *Subject:* Re: [cisco-voip] UCCX 9 prompts gibberish
>>>>>
>>>>>
>>>>>
>>>>> indeed that is the case.
>>>>>
>>>>> thanks alot.
>>>>>
>>>>>
>>>>>
>>>>> any free tool to record g729. Have tried Audacity but cant bring it as
>>>>> low as 8kbps.
>>>>>
>>>>>
>>>>>
>>>>> On 16 February 2016 at 14:29, James Buchanan <
>>>>> james.buchanan2 at gmail.com> wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>> In the System settings, are you set to use G729 for your prompts or
>>>>> G711? UCCX will not play one or the other. If you record G711 and upload to
>>>>> a system set to play G729, that'll be the result.
>>>>>
>>>>> Thanks,
>>>>>
>>>>> James
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali <abbaseo at gmail.com> wrote:
>>>>>
>>>>> Hi guys,
>>>>>
>>>>>
>>>>>
>>>>> Just need a quick help here.
>>>>>
>>>>>
>>>>>
>>>>> Every prompt I record ( via UnityC or Audacity etc ) upload and can
>>>>> only hear gibberish.
>>>>>
>>>>>
>>>>>
>>>>> But when I load an already saved file in G729 – it plays okay.
>>>>>
>>>>>
>>>>>
>>>>> I have checked an my regions for  phone dpool and application trigger
>>>>> are in the same region set to g711.
>>>>>
>>>>>
>>>>>
>>>>> The only other thing is that I am calling from a softphone vpn’ed. (
>>>>> but that shouldn’t make any difference )
>>>>>
>>>>>
>>>>>
>>>>> Please help.
>>>>>
>>>>> Thanks in advance.
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Abbas Wali*
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> *Abbas Wali*
>>>>
>>>
>>>
>>
>>
>> --
>> *Abbas Wali*
>>
>
>
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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