[cisco-voip] UCCX 9 prompts gibberish

[abbas wali]

Yes indeed the system is set for G729 in the SParameters. 



 

But if changed all the existing prompts in 729 will not play?

 

From: James Buchanan [mailto:james.buchanan2 at gmail.com] 
Sent: 16 February 2016 14:29
To: abbas wali <abbaseo at gmail.com>
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX 9 prompts gibberish

 

Hello,

In the System settings, are you set to use G729 for your prompts or G711? UCCX will not play one or the other. If you record G711 and upload to a system set to play G729, that'll be the result.

Thanks,

James

 

On Tue, Feb 16, 2016 at 9:26 AM, abbas wali <abbaseo at gmail.com <mailto:abbaseo at gmail.com> > wrote:

Hi guys, 

 

Just need a quick help here.

 

Every prompt I record ( via UnityC or Audacity etc ) upload and can only hear gibberish. 

 

But when I load an already saved file in G729 – it plays okay.

 

I have checked an my regions for  phone dpool and application trigger are in the same region set to g711.

 

The only other thing is that I am calling from a softphone vpn’ed. ( but that shouldn’t make any difference )

 

Please help.

Thanks in advance. 


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