[cisco-voip] UCCX 9 prompts gibberish

[abbas Wali]

Just found the old window sound recorder ( w2k3) it has the option to save
in G729 voiceAge.

On 17 February 2016 at 02:32, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Correct.  Do not change this setting unless you're ready with all newly
> encoded G711ulaw prompts and region settings or transcoders which will
> allow devices to talk to it at G711ulaw.
>
> On Tue, Feb 16, 2016 at 5:51 PM, abbas wali <abbaseo at gmail.com> wrote:
>
>> Yes indeed the system is set for G729 in the SParameters.
>>
>>
>>
>> But if changed all the existing prompts in 729 will not play?
>>
>>
>>
>> *From:* James Buchanan [mailto:james.buchanan2 at gmail.com]
>> *Sent:* 16 February 2016 14:29
>> *To:* abbas wali <abbaseo at gmail.com>
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] UCCX 9 prompts gibberish
>>
>>
>>
>> Hello,
>>
>> In the System settings, are you set to use G729 for your prompts or G711?
>> UCCX will not play one or the other. If you record G711 and upload to a
>> system set to play G729, that'll be the result.
>>
>> Thanks,
>>
>> James
>>
>>
>>
>> On Tue, Feb 16, 2016 at 9:26 AM, abbas wali <abbaseo at gmail.com> wrote:
>>
>> Hi guys,
>>
>>
>>
>> Just need a quick help here.
>>
>>
>>
>> Every prompt I record ( via UnityC or Audacity etc ) upload and can only
>> hear gibberish.
>>
>>
>>
>> But when I load an already saved file in G729 – it plays okay.
>>
>>
>>
>> I have checked an my regions for  phone dpool and application trigger are
>> in the same region set to g711.
>>
>>
>>
>> The only other thing is that I am calling from a softphone vpn’ed. ( but
>> that shouldn’t make any difference )
>>
>>
>>
>> Please help.
>>
>> Thanks in advance.
>>
>>
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>>
>>
>>
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>>
>>
>


-- 
*Abbas Wali*
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