[cisco-voip] UCCX Call Park

[Ryan Huff]

What is the primary reason for customer not wanting agents, is it the fact of not wanting users to have to navigate agent software (CAD/Finesse)?

Thanks,

Ryan

> On Feb 24, 2016, at 4:21 PM, John J <bcchimp at gmail.com> wrote:
> 
> Have a customer that would like to not even have any agents.  They're a retail store, so they'd like to:
> 
> 1. Have a call come in and play a menu
> 2. Depending on the option they choose, be routed to a department
> 3. When routed, they'd like the call to be queued/parked and have it announce over their intercom system on how to retrieve the call.
> 4. Pick up the call.
> 
> Anyone do something like this before?  What's the best way to achieve this?
> 
> Sample scripts are welcome. :-)
> 
> Thanks.
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