[cisco-voip] UCCX Call Park

[John J]

Anthony/Shirryn, thanks, but looking to do it cheaper with UCCX.

Ryan, correct, having store reps login to a queue wouldn't be good for
anyone involved.

I'll whip something up in UCCX as I don't think it'll be difficult, just
was hoping someone had a sample script.

Thanks.

On Wed, Feb 24, 2016 at 4:38 PM, Ryan Huff <ryanhuff at outlook.com> wrote:

> What is the primary reason for customer not wanting agents, is it the fact
> of not wanting users to have to navigate agent software (CAD/Finesse)?
>
> Thanks,
>
> Ryan
>
> > On Feb 24, 2016, at 4:21 PM, John J <bcchimp at gmail.com> wrote:
> >
> > Have a customer that would like to not even have any agents.  They're a
> retail store, so they'd like to:
> >
> > 1. Have a call come in and play a menu
> > 2. Depending on the option they choose, be routed to a department
> > 3. When routed, they'd like the call to be queued/parked and have it
> announce over their intercom system on how to retrieve the call.
> > 4. Pick up the call.
> >
> > Anyone do something like this before?  What's the best way to achieve
> this?
> >
> > Sample scripts are welcome. :-)
> >
> > Thanks.
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
>
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