[cisco-voip] Bulk ITL Eraser...

[Anthony Holloway]

UnifiedFX is not based in the US, they are in Glasgow Scotland, or UTC-0

https://goo.gl/maps/TpGrDGN9e5S2

It looks like you're in Illinois, or UTC-6, so, at 3:30am UTC-6 would have
been 9:30am UTC-0.

Not that they aren't a killer group of people, oh they are, they truly are,
but it's wasn't exactly 3:30am their time either.



On Tue, Jan 19, 2016 at 12:52 PM, Jonathan Charles <jonvoip at gmail.com>
wrote:

> I called TAC, we used their ITL tool, and, well, it is kinda terrible...
> slow, lots of underlying dependencies that stop working... UnifiedFX came
> thru and issues me the license mods on my purchase and cleared the ITLs in
> a few minutes... (it took a few passes, but it was completely painless)...
> We had three phones it couldn't fix, but a factory reset on 3 was MUCH
> better than on 1200.
>
> UnifiedFX support got back to me at 0328AM (I was worried that they were a
> 9-5 shop... they aren't) and the ITL issues were gone by 0440... (the
> initial scan took longer than the fix)...
>
>
> This was after working with TAC for 4 hours and only fixing like 20.
>
>
>
> Jonathan
>
> On Tue, Jan 19, 2016 at 11:45 AM, Ryan Ratliff (rratliff) <
> rratliff at cisco.com> wrote:
>
>> If you regenerated certs to get into this state and don’t have an
>> ITLRecovery cert present there is a process TAC can use to use your old
>> cert to update the phones.
>> If you have an ITLRecovery cert already (and the phones have an ITL with
>> it included) then just use that.
>>
>> Either way I’d recommend this for your path forward.
>> 1) Grab your towel
>> 2) Don’t panic
>> 3) Call TAC
>>
>> -Ryan
>>
>> On Jan 19, 2016, at 3:11 AM, Jonathan Charles <jonvoip at gmail.com> wrote:
>>
>> I actually bought the $499 ITL eraser, but it won't connect to the
>> cluster because it is over 3000 phones... and there doesn't appear to be a
>> way to order a bigger one online...
>>
>>
>>
>> Jonathan
>>
>> On Mon, Jan 18, 2016 at 1:42 PM, Stephen Welsh <
>> stephen.welsh at unifiedfx.com> wrote:
>>
>>> Thanks Brian,
>>>
>>> Given it’s for a bank, I guess you may want to ensure it is CUCM
>>> Compatible?
>>>
>>> PhoneView from UnifiedFX (http://www.unifiedfx.com) is the only IVT
>>> Tested application that performs Bulk delete of ITL Files (as well as full
>>> endpoint management too).
>>>
>>> Also,
>>> PhoneView was the first application to delete ITL Files in bulk and
>>> bypass the phones web server by using CTI. As an example, of one our
>>> clients (a large domestic US bank) managed to delete 52,000 ITL Files in a
>>> single 4 hour change window.
>>>
>>> Stephen Welsh
>>> CTO
>>>
>>> <image003.png>
>>>
>>> On 18 Jan 2016, at 19:36, Brian Meade <bmeade90 at vt.edu> wrote:
>>>
>>> Unified FX is the one I've heard the most success with-
>>> http://www.unifiedfx.com/itl-delete/
>>>
>>> On Mon, Jan 18, 2016 at 2:16 PM, Jonathan Charles <jonvoip at gmail.com>
>>> wrote:
>>>
>>>> Yeah, web access is a no no, the place is a bank... how much do the
>>>> other companies charge for their software?
>>>>
>>>>
>>>> Jonathan
>>>>
>>>> On Mon, Jan 18, 2016 at 9:56 AM, Brian Meade <bmeade90 at vt.edu> wrote:
>>>>
>>>>> It's very basic and only used in emergencies.  You must have already
>>>>> had web access enabled on the phones and the phones must already have had a
>>>>> proper authentication URL.  You need the IP addresses of all your IP
>>>>> phones.  It sends button presses one by one with one phone at a time so
>>>>> takes a very long time for large clusters.
>>>>>
>>>>> The tools made by 3rd party companies for this task are much more
>>>>> efficient at this.
>>>>>
>>>>> On Mon, Jan 18, 2016 at 9:08 AM, Jonathan Charles <jonvoip at gmail.com>
>>>>> wrote:
>>>>>
>>>>>> I saw on a forum posting
>>>>>>
>>>>>>
>>>>>> https://supportforums.cisco.com/document/60716/migrating-ip-phones-between-clusters-cucm-8-and-itl-files
>>>>>>
>>>>>> That TAC has a bulk ITL eraser... does anyone know anything about it?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Jonathan
>>>>>>
>>>>>> _______________________________________________
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>>>>>> cisco-voip at puck.nether.net
>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>
>>>>>>
>>>>>
>>>>
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>>>
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>
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